Logistics Officer at Westcon Contractors Ltd

DUTIES & RESPONSIBILITIES

• Respond to customer's requests promptly in a professional, polite and friendly manner.
• Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
• Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
• Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests ,
• Dealing directly with customers either by telephone, electronically or face to face,
• Direct requests and unresolved issues to the designated resource through the Customer Service Management Tool
• Keep records of customer interactions and transactions, inquiries, comments and complaints
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Desired Skills

• Strong communication and negotiation skills
• Detail oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills
• Accurately captures customer information
• Good inter-personal skills
• Good Communication/Listening skills
• Willing to be flexible
• Good under pressure

Job Requirements

ROLE DESCRIPTION

The role will require interaction with customers internal and external to drive excellent customer service by responding to customers’ needs. The role will work directly with Sales, Purchasing and Warehouse representatives as well as dealing directly with third party carriers and customers. The ideal person will possess strong communication and problem solving skills, aim to deliver customer satisfaction. Ideally with experience of relationship building, have a good eye for detail, and understand the basics of excellent customer service. The role requires excellent Excel skills as well as having a good knowledge of Microsoft Word and Outlook. Experience in a Warehouse / Dispatch environment will be beneficial but not essential. An understanding of how a basic supply chain operates would also be an advantage. The candidate should be comfortable operating within a very reactive and busy office environment which is very much measured on problem resolution and ultimately delivery success rate.