M-PESA Capability Development Officer at Safaricom Kenya

Detailed Description

Reporting to the MPESA Capability Development Academy Squad, the successful candidate will be responsible for development, coordination, and delivery of M-PESA training programs; documentation and dissemination of M-PESA Products and Services to relevant audience on a continuous basis (within the organization and for our customers)

Key Responsibilities

M-PESA Knowledge needs assessment

• Identify gaps and challenges in M-PESA products knowledge and roll out training that addresses those challenges.
• Identify and assess training needs of staff by conferring with managers and supervisors or conducting surveys and plan to plug the training needs gaps.

M-PESA Knowledge content development

• Develop content for every M-PESA product or service to be documented in various forms such as videos, audio, and written formats.
• Evaluate all current information about M-PESA products and services from various touch points including corporate website, Yammer, YouTube Channel. These includes product guides, FAQs, Tariffs tables, marketing fliers etc.
• Contribute to all stages of multimedia (video and graphics) creative development, from research and storyboarding to animation /production and final delivery.
• Collaborate with the squad and cluster teams to meet creative and production goals
• Understand best practices for short-form content on social platforms to improve our product experiences.
• Maintain the highest creative, conceptual and production standards, while constantly ensuring brand integrity and consistency.
• Concepting, storyboarding, animating, and editing video, audio and graphic design projects.
• Using video and visual design to craft captivating stories to ensure engagement, clarity of message and brand consistency across every communications channel.
• Seek opportunities to reduce production costs while maintaining quality standards.

Documentation and Presentation

• Document M-PESA products and services knowledge materials that guide training, marketing, and general understanding of the product.
• Ensure that for every M-PESA product or service there are knowledge materials that guide training, marketing, and general understanding of the product.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, to adapt to changes that occur.

Information dissemination

• Share M-PESA product and services information on request and proactively with all relevant touchpoints.
• Ensure that for every M-PESA product or service there are knowledge materials that guide training, marketing, and general understanding of the product and that they are circulated to the relevant audience in a timely manner.

Training programs development, and execution

• Spearhead creation M-PESA products and services training programs across the entire organization.
• Manage training and development activities to meet current and future business needs.
• Maintain a high-quality training schedule and profile for all eligible staff, agents, and partners.
• Facilitate the execution of all training plans at the organization and regional levels to all direct staff, contracted staff, M-PESA Agents and partners.
• Work globally, understanding and accommodating needs by all sales regions.

Core competencies, knowledge, and experience

• Strong  written and     verbal communication skills, including presentation skills.
• Experience working within a fast-paced and geographically diverse organization.
• Organized, Creative and self-motivated with strong problem-solving and analytical skills.
• Able to think strategically in terms of culture, organizational behavior, business processes, and knowledge management tools.
• Strong understanding of technology behind M-PESA and financial services solutions.
• Good appreciation of Business Unit needs both at the operational and strategic level.
• Be comfortable with taking initiative, interacting with technical and non-technical personnel.
• Be able to read through and understand previous versions of documentation and perform research to ensure clarity and accuracy of current documentation.
• Can present technical information in a non-technical way.
• Ability to speak English and Kiswahili clearly for live presentation and video scripting.
• Ability to travel frequently away from Nairobi with short notice.
• Ability to maintain very high standards of integrity as per company policies.

QUALIFICATIONS

• Bachelor’s Degree or equivalent combination of education and experience in business management, business administration, communication, journalism, writing, or another related field.
• Minimum 1 year experience in training/learning content development OR achieved 60 hours of training in Safaricom product and services. Experience in M-PESA training will be an added advantage.
• Proven desktop publishing skills and use of relevant publishing software.
• Sound working with M-PESA products and services.
• Have at least 6 months experience of video, motion graphics and static graphic design experience.
• Demonstrate well executed designs in motion for e-learning platforms product explainer. (Provide a link to an online strong portfolio with relevant examples of previous work along with an intense sense of typography, design, animation, and style frames).
• Competency in Adobe Creative Suite (Photoshop, Illustrator, After Effects and Premiere Pro) and a basic understanding of a diverse range of motion design software, plugins, techniques, and approach.
• Clear understanding of Agile methodologies and ceremonies.
• Thrive in a fast-paced, deadline-based, constantly evolving environment while remaining organized and meticulous.
• Possess a high degree of creativity as well as proven technical production skills.
• Are familiar with industry standard editing workflows, video formats, codecs, and frame rates.

Last Date to Apply: Feb 17, 2023