M-PESA Support Engineer - Financial Services IT at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Engineering Lead – Financial Services IT, the position holder will be responsible for improving existing solutions,  automation, architecture reviews and optimization, managing system performance, and effectively handling maintenance and fault management (incident handling).

RESPONSIBILITIES

• DevSecOps:  Develop and support products that are been built using various tools along with creating CI/CD pipelines.
• Problem Solving: Collaborate with engineers to solve complex challenges, fostering a culture of innovative problem-solving.
• Team Collaboration: Work closely with stakeholders, product owners, and technical leads to maintain assigned projects momentum and success.
• Architectural Decision-Making: Provide valuable insights and guidance to the team in making critical architectural, design, and programming decisions while promoting software engineering best practices.
• Software Service Design: Design, test, and deploy functional software services that meet our operational needs.  Identify and resolve software issues.
• Code Review Leadership: Lead and enforce code reviews within the team to maintain code quality and consistency, precision, and efficiency.
• Making use of agile and scrum frameworks in project delivery while making use of tools like Jira, Confluence etc.
• Incident and Change management.
• Provide prompt, accurate feedback to stakeholders on assigned tasks. 
• Working in a scheduled on-call shift.

QUALIFICATIONS

• A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related IT field.
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• At least 1-year work experience in as a developer, use of  cloud technologies, OpenShift and working with microservices.
• Software development skills in Java(Spring Boot Framework), python, etc
• Experience working with relational and non-relational databases i.e., Oracle, MySQL, Mongo DB, Cassandra
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in mobile money systems, integrations, or financial systems
• Must be able to work without supervision & meet tight deadlines/schedules.
• Experience in automation tools e.g., Rundeck, ansible etc. 
• Excellent problem-solving and communication skills