Manager – Acquiring at Family Bank Ltd

The incumbent will be responsible for overseeing the acquisition process for new clients or customers, develop and  implement strategies to identify potential clients, build relationships, and negotiate contracts to secure new business  opportunities and developing and growing the acquiring Business of the Bank

Key Responsibilities:

• Business and Financial Performance
• Responsible for developing the Business Merchant Acquiring- (POS & E-commerce) strategy for the Bank.
• Onboarding new merchants for the bank in line with the banks’ strategic plan.
• Responsible for end to end merchant lifecycle-planning, execution and delivery of relevant digital solutions to  merchants including Lipa Na Family, PDQs to improve customer experience and grow revenue.
• Ensure pricing and contracts with Merchants are in line with the Bank policy.
• Work with Business and products managers to deliver the best digital collection solutions for clients.
• Build value-based relationship and product training with internal staff and customers
• Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify  and execute commercial and market initiatives for incremental volumes /revenue/profit.
• Ensure developments of products to enhance proposition and develop long term profitable relationships.
• Actively pursue new opportunities and partnerships to improve the route to market, leveraging best practices.
• Execution and implementation of a compelling and strong merchant acquiring CVP, developments and  enhancements related to the overall acquiring business.
• Prospecting new accounts and manages a portfolio of accounts (key merchants).
• Strong understanding of e-commerce platforms.
• Develop and execute plans to drive traffic, increase conversions, and optimize the overall online shopping  experience.
• Conduct market analysis to identify competitive information on new developments in the market.
• Customer Management
• Engage customers and propose digital solutions that will improve their business models.
• Ensure application of Merchant programs are designed to enhance Family Bank Brand Equity.
• Drive horizontal expansion through outlet creation incentive programs.
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
• Leadership and People management
• Actively partner with affiliate business heads and channel managers to grow acceptance points.
• Provide timely and accurate information on Merchant management activities.
• Embed digital collections in affiliate culture through regular engagements with all staff.
• Participate in group activities as required.
• Risk, process Control and Operational performance
• Promote ethical and integrity standards and establish a culture within Family Banks merchants’ network,  establish and demonstrate to all merchants the importance of controls 
• Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML,  KYC, Credit risks, Audits, Regulatory and card schemes compliance)
• HR Department Doc.
• Ensure there is a strong internal control system in place to minimize operational losses, franchise risk  and monitor its adequacy and effectiveness.
• Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring  business
• Strategic Initiatives 
• Strategically prioritize segments to achieve commercial viability of the Acquiring business
• Lead strategic initiatives which position Family Bank as the partner of choice for business payment  needs banking services from a customer experience perspective.
• Implement a loyalty program for merchants and customers to increase growth in product sales.

The Person: 

The ideal candidate must possess the following: 

• Candidate should have 3-5 years of product development and management, excellent interpersonal skills,  strong execution and technical skills 
• Working knowledge of the card payments cycles and schemes, and Merchant acquiring business
• Relevant experience with at least 4 years in cash management, Ecosystem Banking and transactional  Banking environment 
• Proven experience in card business management, preferably in a financial services or banking  environment, with a focus on credit cards, debit cards, or prepaid cards
• Good understanding of operations and technological processes related to API integrations.
• Strong client focuses with ability to understand client needs and stay abreast of client, industry and market  trends 
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels  of the organization.
• Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
• Customer focused and result-oriented 
• Good project management including understanding and planning for operational risk 
• General knowledge of digital payments services 
• Excellent Verbal and written communication skills