Latest Jobs at Family Bank Ltd

This role involves exploring new technologies, fintech collaborations, and market opportunities to enhance customer  experience, streamline operations, and expand the Bank's product and service offerings to position the Bank  strategically by identifying, developing, and managing innovative solutions and strategic partnerships that align with  the Bank's goals and objectives.

Key Responsibilities:

• Business and Financial Performance Accountability
• Strategy Development: Collaborate with channels managers and stakeholders across the Bank on  development of business product strategies, translate business strategies into partner strategies and product  strategies and identify partnerships that can grow the business in line with the Banks strategic focus road  map.
• Transactions Execution: Identify, evaluate and prioritize specific opportunities in support of the broader DFS  strategy including developing the business case for partnerships (strategic rationales) creatively structuring  the partnerships terms in communication with all stakeholders at all stages to secure the buy-in and approvals.
• Partnership Execution: Monitor partnership performance and track efficacy relative to expectations postclose. Maintain ongoing relationships with partners to ensure compliance and commitments fulfilment.
• External Partnerships: Maintain a network of relationships across the industry with partners, potential 
• partners, competitors, investors, thought leaders etc. understand the mutual opportunities, pain points and 
• ways to address these with the relevant products offerings.
• Partnership pipeline: Develop and maintain a partnership pipeline. Success will be measured based on the  ability to turn the good ideas into successful businesses and to drive significant revenue impact through  effective GTM and cross-selling strategies
• Industry Expertise: Be a very knowledgeable on competitive and market dynamics, product trends, startups, and technological trends
• Innovation: Identify key constraints and innovative opportunities for business development, diversification  and growth 
• Agile: Champion an agile mindset, continuous improvement and ensure adherence to agile practices
• Leadership and People management 
• Actively partner with affiliate business heads and channel managers to grow acceptance points 
• Provide timely and accurate feedback on projects status and closure timeliness 
• Team Player-Participate in group activities as required Risk, process Control and Operational performance
• Promote ethical and integrity standards and establish a culture within Family Banks partners establish and  demonstrate to all partners the importance of controls  Manage all aspects of risks associated with partnerships and supporting functions (AML, KYC, Credit risks,  Audits, Regulatory and card schemes compliance)
• Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and  monitor its adequacy and effectiveness.
• HR Department Doc.

The Person: 

The ideal candidate must possess the following: 

Qualifications

• A bachelor’s degree in a Business-related course, ICT or project Management field from a recognized  university
• Candidate should have over 5 years in partner Management, business development or partner channel  development in Digital Financial services or related experience.
• Inclusive and collaborative -driving teamwork and cross-team alignment.
• Strong discipline in business management, achieving sales targets and operational excellence 
• Effective communication skills are critical and ability to present complex ideas and concepts to a wide range 
• and size of audiences across the Bank and partners.
• Deep understanding of digital transformation business drivers, network infrastructure, cyber security  workplace productivity and collaboration tools, platform capabilities and solutions that generate partner  growth and innovation 
• Experience in working with customers and partners in various industries 
• Good understanding of the Banks technologies is a plus 
• Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
• Customer focused and resulted oriented 
• Good project management including understanding and planning for operational risk 
• Knowledge of Banking operations, operational risk management and service delivery 
• General knowledge of digital payments services 
• Excellent Verbal and written communication skills

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The incumbent will be responsible for overseeing the acquisition process for new clients or customers, develop and  implement strategies to identify potential clients, build relationships, and negotiate contracts to secure new business  opportunities and developing and growing the acquiring Business of the Bank

Key Responsibilities:

• Business and Financial Performance
• Responsible for developing the Business Merchant Acquiring- (POS & E-commerce) strategy for the Bank.
• Onboarding new merchants for the bank in line with the banks’ strategic plan.
• Responsible for end to end merchant lifecycle-planning, execution and delivery of relevant digital solutions to  merchants including Lipa Na Family, PDQs to improve customer experience and grow revenue.
• Ensure pricing and contracts with Merchants are in line with the Bank policy.
• Work with Business and products managers to deliver the best digital collection solutions for clients.
• Build value-based relationship and product training with internal staff and customers
• Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify  and execute commercial and market initiatives for incremental volumes /revenue/profit.
• Ensure developments of products to enhance proposition and develop long term profitable relationships.
• Actively pursue new opportunities and partnerships to improve the route to market, leveraging best practices.
• Execution and implementation of a compelling and strong merchant acquiring CVP, developments and  enhancements related to the overall acquiring business.
• Prospecting new accounts and manages a portfolio of accounts (key merchants).
• Strong understanding of e-commerce platforms.
• Develop and execute plans to drive traffic, increase conversions, and optimize the overall online shopping  experience.
• Conduct market analysis to identify competitive information on new developments in the market.
• Customer Management
• Engage customers and propose digital solutions that will improve their business models.
• Ensure application of Merchant programs are designed to enhance Family Bank Brand Equity.
• Drive horizontal expansion through outlet creation incentive programs.
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
• Leadership and People management
• Actively partner with affiliate business heads and channel managers to grow acceptance points.
• Provide timely and accurate information on Merchant management activities.
• Embed digital collections in affiliate culture through regular engagements with all staff.
• Participate in group activities as required.
• Risk, process Control and Operational performance
• Promote ethical and integrity standards and establish a culture within Family Banks merchants’ network,  establish and demonstrate to all merchants the importance of controls 
• Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML,  KYC, Credit risks, Audits, Regulatory and card schemes compliance)
• HR Department Doc.
• Ensure there is a strong internal control system in place to minimize operational losses, franchise risk  and monitor its adequacy and effectiveness.
• Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring  business
• Strategic Initiatives 
• Strategically prioritize segments to achieve commercial viability of the Acquiring business
• Lead strategic initiatives which position Family Bank as the partner of choice for business payment  needs banking services from a customer experience perspective.
• Implement a loyalty program for merchants and customers to increase growth in product sales.

The Person: 

The ideal candidate must possess the following: 

• Candidate should have 3-5 years of product development and management, excellent interpersonal skills,  strong execution and technical skills 
• Working knowledge of the card payments cycles and schemes, and Merchant acquiring business
• Relevant experience with at least 4 years in cash management, Ecosystem Banking and transactional  Banking environment 
• Proven experience in card business management, preferably in a financial services or banking  environment, with a focus on credit cards, debit cards, or prepaid cards
• Good understanding of operations and technological processes related to API integrations.
• Strong client focuses with ability to understand client needs and stay abreast of client, industry and market  trends 
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels  of the organization.
• Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
• Customer focused and result-oriented 
• Good project management including understanding and planning for operational risk 
• General knowledge of digital payments services 
• Excellent Verbal and written communication skills 

go to method of application »

The incumbent will be responsible for overseeing the acquisition process for new clients or customers, develop and  implement strategies to identify potential clients, build relationships, and negotiate contracts to secure new business  opportunities. Developing and growing the acquiring Business of the Bank

Key Responsibilities:

• Business and Financial Performance
• Responsible for developing the agency Banking strategy for the Bank.
• Onboarding new Agents for the Bank in line with the Banks’ strategic Plan 
• Responsible for end to end Agent Lifecycle-Planning, execution and delivery of relevant digital solutions to 
• Agents to improve customer experience and grow revenue.
• Ensure pricing and contracts with Agents are in line with the Bank policy 
• Work with Business and products managers to deliver the best solutions for agents 
• Build Value -Based relationship and product training with internal staff and customers
• Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify  and execute commercial and market initiatives for incremental volumes revenue/profit.
• Ensure developments of products to enhance proposition, to achieve new businesses and develop long  term profitable relationships
• Actively pursue new opportunities and partnerships to improve the route to market, leveraging best  practices
• Execution and implementation of a compelling and strong Agent acquiring CVP, Developments and  enhancements related to the overall agency business.
• Prospecting new accounts and manages a portfolio of Accounts (Key Agents).
• Develop and execute plans to drive traffic to agents 
• Conduct market analysis to identify competitive information on new developments in the market 
• Ensuring CBK Prudential guidelines are followed by all agents and internal stakeholders.
• Customer Management
• Engage Agents and propose digital solutions that will improve their business models
• Ensure application of Agent programs are designed to enhance Family Bank Brand Equity 
• Drive horizontal expansion through outlet creation incentive programs 
• Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
• Leadership and People management 
• Actively partner with affiliate business heads and channel managers to grow acceptance points 
• Provide timely and accurate information on Agent management activities 
• Embed digital collections in affiliate culture through regular engagements with all staff
• Participate in group activities as required 
• Risk, process Control and Operational performance
• Promote ethical and integrity standards and establish a culture within Family Banks Agents’ network,  establish and demonstrate to all Agents the importance of controls 
• Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML, KYC, 
• Credit risks, Audits, Regulatory and card schemes compliance)
• HR Department Doc.
• Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and  monitor its adequacy and effectiveness.
• Manage and maintain relationships with key stakeholders and third relationships involved in Acquiring  business. 

The Person: 

The ideal candidate must possess the following: 

• Candidate should have over 5 years of product development and management, excellent interpersonal  skills, strong execution and technical skills 
• Working knowledge of the card payments cycles and schemes, and Agent acquiring business
• Good understanding of operations and technological processes related to API integrations.
• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of  professionalism and professional development. 
• Strong client focuses with ability to understand client needs and stay abreast of client, industry and market  trends 
• Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels  of the organization.
• Good interpersonal skills to drive teamwork and work effectively in cross-cultural teams to drive value for  our clients and the Bank.
• Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
• Customer focused and results oriented 
• Good project management including understanding and planning for operational risk 
• Knowledge of Banking operations, operational risk management and service delivery 
• Distribution management and Channel Management experience is an added advantage 
• General knowledge of digital payments services 
• Excellent Verbal and written communication skills.

go to method of application »

The objective of this role is to drive the adoption of the bank’s digital solutions including but not limited to mobile  banking among our customers and in the market. The role shall focus on driving the delivery and adoption of the  bank’s digital solutions while ensuring they remain relevant and real answers to customers’ daily lifestyle needs.

Key Responsibilities:

• Achieve revenue targets, profitability, and growth as per agreed budgets. 
• Drive the adoption and usage of the bank’s mobile solutions. These include the full adoption and usage of the 
• Bank Apps, Social, STK solutions as well as USSD solutions in their different segments for self-serve as well  as on the bank’s channels including Lipa na Family merchants, Bank agents, Bank ATMs, Billers among other  usage options.
• Responsible for the Bank’s Digital P&L as well as Balance Sheet delivery. This shall include ensuring the right pricing for the bank’s digital products, revenue leakage prevention as well as mobilizing the targeted deposits  through the Digital suit of solutions.
• Formulate and implement Business, Marketing and Promotional Strategies in line with overall Retail Banking  business goals. 
• Oversee the tracking and proper allocation of revenues to the unit.
• Manage the Unit’s costs, including Product, Channels and Digital Banking costs in-line with approved budgets. 
• Manage Fee structures, NPL’s and minimize revenue leakage. 
• Optimize Retail Business by lowering costs through automation and digitization of Retail Products, Processes  and Services
• Define and deliver segment-led Product, Channel & Digital Banking Customer Value Propositions (CVPs) for  all Retail Banking segments. 
• Research, conceptualize, design, develop, test, pilot, launch, promote\market, improve and retire Retail 
• Products, Channels and Digital solutions. 
• Track envisaged Project benefits for New\revamped solutions to ensure benefits are realized as per Business  Case. 
• Run training interventions and workshops for Retail Sales teams and other relevant teams and stakeholders, to  successfully ensure the implementation of new solutions and sustained growth of existing solutions. 
• Responsible for managing and implementing marketing activities through research, strategic planning and  implementation. 
• Monitor competition and emerging Product, Channels and Digital technologies, and develop strategies and  tactics to reduce any threats to ongoing and future Retail business. 
• Manage ecosystems of in-house support teams and external vendors and partners responsible for the success  and good health of new and existing Products, Channels and Digital Banking solutions.
• Participate in customer surveys and achieve targeted metrics for both internal and external customers. 
• Design, develop, improve, and implement customer engagement strategies, Products and Digital solutions that  deliver great customer service and customer satisfaction. 
• Manage and coordinate the Unit’s client engagement efforts across Retail Banking segments and ensure that  individuals are clear on their contribution and expected outcomes.
• Inculcate a customer- centric team culture that focuses on efficient service delivery and excellent customer  service.
• Monitor, identify and mitigate the Unit’s related risks in conjunction with supporting units such as Operations, 
• Information Technology, Risk, Audit, Compliance etc.
• HR Department Doc.

The Person: 

The ideal candidate must possess the following: 

• A bachelor’s degree in business administration, finance or related field from a recognized university, Professional  qualifications will be an added advantage. 
• Five (5) years hands-on Banking experience in a busy front and Back Office Operations function, IT or Business-related  function. 
• Experience of a minimum of 5 (Five) years in a Mobile business-related function, will be an added advantage.
• Thorough knowledge of CBK prudential guidelines and Data Protection Act.
• Experience in Account / Customer management.
• Ability to clearly communicate strategy, plans and issues across the organization by developing business cases, 
• presentations & stakeholder communications even with senior management.