Manager-Business Process Re-engineering at I&M Bank

Job Purpose

• In line with the process re-engineering team mandate, the role holder is responsible for executing end to end process reviews to drive radical changes in key customer facing and impacting processes: Eliminate, Simplify, Standardize and Automate to deliver a set of highly digitized processes that support the migration of transactions to electronic channels in line with the organization’s strategic goals.

Key Responsibilities

The Incumbent will report to the Head of Process Re-engineering and will be responsible for:

• Supporting functions across the organization in redesign (zero base approach), automation of processes, drive business efficiency, process optimization and reengineering.
• Analyzing (As-is) core business processes and workflows, identifying gaps and proposing measures (to-be/ radically improved processes and workflows) to achieve dramatic improvements in productivity, cycle times and quality while ensuring that customer-centricity across processes is accomplished.
• Championing process improvement and reengineering approaches that are technology led (intelligent process automation) to conduct process modernization projects across the organization that enhance customer experience and operational efficiency.
• Driving processes that build cross-functional competencies and ensure end-to-end responsibility for a process and facilitate BPR engagements enabling the stakeholders arrive at the most ideal processes.
• Implementing and managing processes for measuring the efficiency and effectiveness of business operations across the group.
• Championing compliance to established SOPs, business processes and best practice guidelines.
• Monitoring established processes to continuously track post implementation projects benefits
• Collaborating with stakeholders during the visioning and concept development of a product.
• Scoping requirements and create a roadmap
• Translating business requirements to technical specifications for the development team
• Working with relevant internal stakeholders to analyse the needs, research and align product roadmap to strategic goals
• Championing process changes from a customers’ voice while taking the business aspects into consideration

Person Specifications

Academic and Professional Qualifications

• Bachelor’s degree from a recognized institution.
• Knowledge and certification in Lean transaction and Kaizen Methodology
• Knowledge and certification in Business Processes Management.
• Lean Six Sigma Certification - At least Green Belt, Black Belt is desirable