Manager, Card Management Systems at I&M Bank

Job Purpose

This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with other systems work seamlessly and fulfils expectations of Application users and customers. Jointly with Vendors, the role does systems upgrade, implements regulatory mandates, does testing and deploys new products in line with business requirements.

Key Responsibilities

• Develops and tests Card systems API’s and associated services
• Ensure systems configurations comply with industry standards & regulations / PCI-DSS.
• Work closely with stakeholders to resolve incidences within committed SLAs
• Support 24/7 card system operations at Bank and subsidiaries.
• Support L3 on internal escalations and respective subsidiaries
• Setup instances and operations of financial institutions, Networks and device services.
• Setup process events, ISO messages and notifications on service components & Operations.
• Ensure configurations aligns with IPS requirements & certification programs.
• Help coordinate provisions of systems documents & architectures.
• Manage DR/BCP system failovers, operations, and service resumptions.
• Maintain log rotations and jointly with stakeholders’ archive transaction logs
• Maintain automated schedules that applies to settlement of charges and payments.
• Test fixes, tools and utilities applicable to systems integration and enhancements.
• Develop tools applicable to data capture and reporting.
• Evaluate performance of card systems classifiers and associated impact
• Maintain parameters applicable to data conversions and encryptions.
• Support Card system DB and define new data elements in the operations of intermediary’s systems.
• Evaluate performance, prepare systems root cause, and make recommendations on solutions
• Jointly with other stakeholders, setup log rotation in Card system & monitor performance
• Manage card systems change and transition at Bank and Group entities.
• Implement and monitor approved audit recommendations that applies to Card Systems.
• Develop procedures hosted in Card billing and payments systems

Job Specifications

Academic Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field

Professional Qualifications / Membership to professional bodies/ Publication

• ITIL / ISACA

Work Experience Required

• Senior Level - (6 - 8) years’ relevant experience in a similar organization.

Competencies:

• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills
• Technology and domain knowledge.
• Strong problem-solving and analytical abilities.