Manager, Communications & Stakeholder Engagement at Aga Khan University (AKU)

Job Description

The Brain and Mind Institute at the Aga Khan University is looking for a dynamic Manager, Communications & Stakeholder Engagement, who is excited by the opportunity to work in the fields of mental health and neuroscience. Working with a team with hubs in Kenya (for East Africa) and Pakistan (for South Asia) and other locations globally, this position offers a career-building opportunity for an aspiring individual. The candidate will preferentially reside in Nairobi (Kenya) and/or Karachi (Pakistan). You will play a leading role to design and deliver all communications-related initiatives of the BMI, working with a wide array of internal and external collaborators and stakeholders. This would include the advancement of an overarching communications strategy for the Institute as well as the production of print and online materials, social media management, email marketing, website management, content development, media relations, press releases, bylined articles, videos, and digital communication collateral. Working as an integral member of the BMI, you will maintain a direct connection with the Institute’s leadership and provide leadership within AKU’s institutional communication team to deliver communication campaigns that support identified goals and strategies of the Institute.

This is a term appointment (3 years, renewable) and the job can be located in Pakistan and/or Kenya.

Responsibilities

1. developing and maintaining a customer relationship management (CRM) database
2. event communications and management
3. delivering and tracking institutional communication outputs, outcomes, and impact
4. maintaining and dynamically updating the Institute’s website and Intranet
5. maximizing collaboration, efficiency and creativity in the building and maintenance of the Institute’s network and branding, consistent with AKU’s protocols and institutional identity across all channels
6. developing relevant social media outlets to support and expand the Institute’s digital presence
7. managing the communication’s budget and ensure related milestones are achieved on time and within budget
8. serve as a “change agent” to lead new initiatives as requested.

Requirements

Knowledge and Skills:

1. a Master’s degree or equivalent experience, in Communications, Marketing or a related discipline is required
2. at least 6 years of experience in communications, with an understanding of media, journalism, and digital marketing
3. experience within large, complex organizations with multiple internal and external stakeholders, especially in a health or health-research institution
4. know-how with digital marketing tools and best practices in managing communications campaigns on social media channels and in other media
5. excellent writing and editing skills, with an emphasis on developing from simple copy for digital channels to complex articles for media and journal publications
6. familiarity with the use of content management systems
7. must be able to effectively operate, and manage resources in a fast paced and dynamic environment
8. proficiency in MS Office packages, Adobe InDesign, Photoshop, Illustrator, Acrobat, Google Analytics, Twitter, Facebook, and LinkedIn.

Competencies:

1. strong self-management, proactivity, and the ability to work independently
2. high level of energy and flexibility
3. relationship building with demonstrated interpersonal skills for interacting with internal and external stakeholders at all levels
4. analytical and conceptual skills essential for effective strategic thinking.