Manager – East Africa Retail Business School at Majid Al Futtaim

ROLE SUMMARY

• Aiming to leverage best practices and career development opportunities for Carrefour employees, Majid Al Futtaim’s Retail Business School (RBS) Manager role is focused on the mission of onboarding, developing and retaining talent through strategic planning and best operational management practices. Working with the Learning and Development Team and in close partnership with its Center of Excellence, the RBS Manager will be responsible for the management of the end-to-end lifecycle of the training center.
• The role plays a critical role in establishing partnerships with the local communities envisioning the development of global talent and innovation magnet for professionals working in the retail sector.

ROLE PROFILE

Managing RBS Operations

• Drive execution of the daily Retail Business School operational plan ensuring best practices are maintained to build capability across the organization on knowledge, ability to plan, performance and efficiency
• Outline operational and stakeholder needs, to effectively plan strategize and execute business plans and projects
• Conduct development initiatives and operational leadership programs across MAF Retail
• Support and manage the design of the RBS operational model in country and manage operations across the various locations providing strategic input
• Aligned with the manpower plan and identified development needs, oversee the training calendar, ensure effective scheduling, successful delivery of initiatives/ programs
• Mitigate and solve for barriers affecting performance and impact of the RBS in the EA Region
• Manage the end-to-end facility, adhering to the assigned budget, contracts and engaging with human resources

Team Management & Collaborative Partnership

• Provide effective input, pilot and launch career development programs for all operational & services roles, local talent, D&I, amongst others
• Review performance outputs with relevant stakeholders and adapt effective training plans to achieve should gaps arise
• Guide teams to adopt a holistic view of talent management requirements by incorporating Learning, Career Development and Succession Planning

Quality Assurance

• Drive intellectual capability and process the vision of certifying RBS as a recognized training provider by relevant external entities
• Promote and support company policies, mission, vision, and values in effort to standardize compliance across the region

Specific Market Need

• In line with EA market needs, rollout a localization development plan tackling the company’s employee life cycle on attraction-development-retention ambition for the region
• In line with identified capability development journey, drive change by upskilling 100% of the workforce in the region

Minimum Qualifications/education

• Degree in Business Administration or Human Resources
• Level 5 (L&D) / Master’s Degree in Education/ MBA in HR Management or equivalent L&D certification
• 8+ in L&D field and in a similar position, experience within the Retail/ FMCG industry is preferred
• Relevant portfolio with key achievements on driving change