Manager, Enterprise Applications Integration at Human Rights Watch

Responsibilities:

Integration Architecture & Leadership

• Serve as HRW’s primary integration architect, overseeing end-to-end integration strategy, patterns, and data flows across core platforms (such as Salesforce or NetSuite) and third-party systems.
• Lead and manage the Integrations Team, providing direction, technical guidance, and performance oversight for developers working in Dell Boomi and other integration technologies.
• Partner closely with the Enterprise Applications CRM and ERP teams to ensure alignment across platforms and maintain architectural integrity across the full enterprise application ecosystem.
• Collaborate with Information Security and IT Operations to ensure integrations meet security, compliance, infrastructure, and operational standards.
• Work closely with business partners including FSDA in Development, FP&A, and Finance to ensure integrations support accurate data flows, operational needs, and long term business objectives.

Cross-System Requirements & Solution Design

• Collaborate with business and technical stakeholders to validate integration requirements, ensuring accuracy, feasibility, and alignment with HRW’s SDLC standards.
• Translate functional needs into scalable technical integration designs, including data mapping, API usage, orchestration flows, and system interdependencies.
• Create and maintain documentation for integration specifications, system diagrams, and data models.

Integration Development & Oversight

• Oversee development, configuration, and maintenance of HRW’s integration workflows, primarily using Dell Boomi.
• Manage versioning, deployment pipelines, and change management processes for all integration components.
• Ensure integrations are efficient, secure, resilient, and optimized for long-term reliability.
• Create reusable Boomi frameworks, patterns, and components to accelerate development and improve consistency across integrations.
• Define standardized error handling, retry logic, exception routing, and logging patterns for all integrations.

Data Flow & Data Quality Management

• Maintain clear, accurate, and consistent data flow across core systems, supporting data integrity and reliable reporting.
• Partner with the CRM and ERP teams to define and uphold enterprise data standards, naming conventions, and data governance practices.
• Oversee proactive monitoring of integration performance, bottlenecks, and error rates.

SDLC & Release Management

• Manage the full SDLC for integration-related development, including requirements, design, development, testing, deployment, and post-production support.
• Ensure all integration changes follow HRW’s formal change management, documentation, and approval processes.
• Coordinate with other EA teams to sequence work across releases, minimize disruption, and ensure smooth system interactions.
• Manage integration environments across development, testing, and production, ensuring deployment pipelines are controlled, predictable, and compliant with SDLC standards.

Testing, QA, & Issue Resolution

• Oversee QA processes for all integration updates, ensuring accuracy, performance, and data security before deployment.
• Act as an escalation point for integration-related issues, partnering with technical teams to troubleshoot and resolve complex cross-system challenges.
• Manage post-deployment validation and continuous optimization of integrations.

Security, Compliance & Audit Readiness

• Ensure all integration processes comply with HRW’s data privacy, security, and governance standards; particularly for sensitive human rights, financial, and donor data.
• Implement best practices for API security, encryption, monitoring, and access controls.
• Maintain audit-ready documentation for integration processes and system changes.

Team Development & Knowledge Sharing

• Provide mentorship, training, and professional development opportunities for Integration team members.
• Promote consistent practices, reusable patterns, and shared standards across integrations.
• Support cross-training efforts to strengthen resilience and redundancy across EA teams.
• Establish and manage SLAs for integration performance, data availability, and issue resolution in partnership with business and technical teams.

Qualifications:

Education

Required:

• A bachelor’s degree or equivalent work experience.
• Dell Boomi Associate Developer or equivalent integration certification.

Preferred:

• Salesforce Administrator or App Builder certification.
• NetSuite SuiteFoundation.
• Salesforce Certified Platform Developer I Certification.