Manager ICT at The Office of the Auditor-General (OAG)

Purpose of the job

Reporting to the Deputy Director – ICT, the Manager ICT will be responsible for the provision of back office and front office software applications, computer networks; (Local Area and Wide Area Networks), intranets and management of ICT hardware and related services to ensure ICT connectivity within the organization

Duties and Responsibilities

• Develop contingency plans such as disaster recovery and risk management which will assure business continuity for the Office;
• Manage Information & Communication Technology back office software application including administration and maintenance of all servers and technical storage infrastructure;
• Monitor and analyze ICT technical logs to ensure information security and service continuation;
• Maintain software architecture and documentation based on evolving system requirements to keep up with current technology trendsZ
• Support front office software applications by maintaining the Audit Management System, management of information system, data warehousing and OAG learning portal;
• Trouble shoot and resolve all ICT application issues that arise, such as user inaccessibility and inability to download software that need to be addressed in a timely manner;
• Analyze potential ICT risks such as network failures and virus invasion to OAG data and report problems to meet system requirements;
• Implement and maintain network security procedures to ensure network resources are not compromised through unauthorized access;
• Initiate and monitor system back up routines and storage solutions as per ICT policy;
• 10) Configure network infrastructure and manage firewalls for the organization’s ICT systems to prevent hacker access into systems at the commission;
• Monitor the individual staff performance in line with quality standards and timelines to ensure the achievement of the directorate objectives;
• Ensure adherence to the code of conduct by the staff to maintain quality standards and integrity during their work;
• Undertake quarterly maintenance of all Information Communication Technology assets;
• Ensure the Information Technology service management system is efficiently utilized thorough proper schedules planning for helpdesk incidents and staff queries;
• Prepare Information & Communication Technology support service reports for use by management;
• Provide technical support to Integrated Financial Management Information System, payroll system, internet banking and other related systems in use by the Office.

Requirements for Appointment:

1. A Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical/Electronic Engineering, Telecommunications or any other IT related field from a recognized institution;
2. Masters degree in Computer Science, Business Administration, Information Systems or related Postgraduate degree from a recognized institution will be an added advantage;
3. Cisco Certified Network Professional or Cisco Certified Internet Engineer;
4. Certified Data Centre Professional;
5. Oracle Certified Administrator;
6. Microsoft Certified Systems Engineer (MCSE);
7. Registered member of good standing with the relevant professional body;
8. Senior Management Course from a recognized institution will be an added advantage;
9. At least 9 years of practical experience from a reputable organization three (3) of which must have been at the level of ICT Officer or its equivalent and comparable position.