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  • Posted: Feb 25, 2025
    Deadline: Mar 10, 2025
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  • The Kenya Airports Authority is an autonomous body established in 1991 through an Act of Parliament and is charged with an umbrella responsibility of providing and managing a coordinated system of airports in the country. Prior to its formation, the former erstwhile Aerodromes Department under the Ministry of Transport and Communication handled this respo...
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    Manager, ICT Service Management

    Job Purpose

    • The job holder will be responsible for the design, development and implementation of an organization-wide ICT service management to ensure availability of efficient ICT systems in compliance with applicable policies, standards and best practices.

    Key Duties and Responsibilities

    • Managing the performance of the ICT Service, ensuring that all user systems are available and data integrity is maintained at all times;
    • Developing ICT services management policies, procedures and standards and ensuring that they are fully implemented;
    • Ensuring that systems are comprehensively supported as per service level agreements with users;
    • Ensuring provision of timely and accessible responsive service desk that supports the ICT users;
    • Maintaining an up-to-date inventory for the entire Authority’s ICT asset portfolio for effective planning;
    • Reviewing and recommending on infrastructure and systems upgrades in line with changing business and technology needs; and
    • Undertaking research in conjunction with other ICT and business functions to evaluate new products to ensure the Authority continues to take leverage of technology developments in the Industry.

    Key Qualifications and Experience

    • Bachelor’s degree in Computer Science, Information Systems and Technology, Software Engineering, Information Security, Business Administration (IT option) from a recognized institution of higher learning
    • Master’s degree is desirable
    • A minimum period of eight (8) years relevant work experience, three (3) of which must be in a supervisory position
    • IT Management Certification (ITIL, ITSM etc.) from a recognized body
    • ICT Professional qualification e.g. CISCO, SAP, ORACLE, HP, IBM, Checkpoint Security, ITIL, SSQL or MSCE
    • Membership to a related professional body and in good standing
    • Management course lasting not less than four (4) weeks
    • Proficiency in Computer application

    Skills and Competencies

    • Teamwork, good communication, interpersonal, supervisory and analytical skills

    Check how your CV aligns with this job

    Method of Application

    Documents to be submitted by the Applicants

    • Application letter should be accompanied by a detailed Curriculum Vitae (CV), a daytime phone contact, email address, email and telephone contacts of three (3) referees, copies of academic and relevant professional certificates and a copy of the National Identity Card.
    • Kindly note that prospective applicants can only apply for a single position which they consider themselves most suitable. Multiple applications for different positions will not be considered.

    Application Criteria

    The full details of the advertisement can be accessed on KAA Website https://www.kaa.go.ke under Careers Section for detailed job descriptions, requirements for appointment and instructions on how to apply.

    Only shortlisted candidates will be required to submit the following clearance certificates as per the requirements of Chapter Six of the Constitution of Kenya 2010:

    • Police Clearance Certificate from the Directorate of Criminal Investigations
    • Clearance Certificate from Higher Education Loans Board (HELB)
    • Tax Compliance Certificate from Kenya Revenue Authority (KRA)
    • Clearance from the Ethics & Anti-corruption Authority (EACC)
    • Report from an approved Credit Reference Bureau (CRB)

    The clearance certificates should be valid and current. The self-declaration Form from EACC should indicate the respective position that is being applied for. Only shortlisted and successful candidates shall be contacted. Shortlisted candidates shall be required to provide original National Identity Card, Academic and Professional Certificates during the interview.

    Submission of Applications

    Interested and qualified persons are requested to make their applications via electronic mail recruitment@kaa.go.ke or in hard copy quoting the Job Reference on the Email title line or on the envelope to:

    Managing Director / CEO
    Kenya Airports Authority
    KAA Head Office, Airport North Road
    P. O Box 19001-00501, Nairobi Kenya.

    To be considered, your application must be received not later than Monday, 10th March 2025 at 5.00pm East African Time addressed to the contact provided above. KAA is an Equal Opportunity Employer. Women, Persons with Disabilities, Minority & Marginalized Groups are encouraged to apply. Canvasing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.

    Interested and qualified? Go to Kenya Airports Authority on www.kaa.go.ke to apply

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