Manager IT Governance and Service Management at Equity Bank Kenya

Job Purpose Statement 

The IT Governance Manager is responsible for establishing and maintaining a robust IT Governance Framework that aligns IT strategies with business objectives using COBIT 2019, ITIL, ISO standards and other applicable Technology standards while ensuring compliance with regulatory requirements and best practices.  

Key Responsibilities 

• Develop, implement, and maintain a comprehensive IT governance framework, including policies, procedures, standards, and guidelines, aligned with industry best practices (e.g., COBIT 2019, ITIL, ISO 27001). 
• Regularly review and update the IT governance framework to ensure its effectiveness and relevance in a changing business and technology landscape. 
• Define and track key IT performance metrics that demonstrate the effectiveness of IT governance controls and support data-driven decision-making. 
• Facilitate IT risk management processes to identify, assess, and mitigate potential IT-related risks, including security risks, compliance risks, and operational risks 
• Collaborate with stakeholders across the organization to ensure that IT initiatives adhere to governance standards, support strategic goals and deliver value 
• Manage the IT policies, procedures and processes lifecycle, including testing, attestation, awareness, and enforcement. 
• Provide training and guidance on governance issues to stakeholders and ensure that IT policies and procedures are communicated effectively to all stakeholders and are readily accessible. 
• Prepare reports for senior management to enhance decision-making and drive continuous improvement in IT governance practices. 
• Foster a culture of accountability and transparency within the IT department to ensure effective oversight and management of IT resources. 
• Establish and maintain strong relationships with key stakeholders across business units (e.g., HR, Legal, Finance, Operations, Internal Controls) to understand their specific IT needs and ensure IT governance policies and procedures are effectively communicated and implemented.  
• Support in managing, developing, implementing and monitoring business continuity plans to ensure proper prevention and recovery from potential IT threats. 
• In liaison with the other IT stakeholders, maintain up-to-date disaster recovery plans and ensure recovery procedures are effective for restoration of key IT systems and therefore resuming critical business processes. 
• Stay up to date on changes to regulatory requirements and industry standards and adapt IT governance policies and procedures accordingly

Qualifications

Knowledge & Skills  

• Bachelor's or master’s degree in information technology, Computer Science, or a related field. 
• Hold relevant industry certifications (CGEIT, CRISC, CISM, CISSP, ITIL etc) 
• Minimum 8 years of experience in Information Technology with at least 4 years of proven experience in IT Governance, Risk Management, and Compliance. 
• Strong knowledge of IT Governance frameworks (e.g., COBIT, ITIL, ISO 27001). 

Key Skills and Competencies 

• Excellent in preparation of reports, dashboards and documentation  
• Excellent leadership, communication and problem-solving skills  
• Ability to handle high pressure situations and complex projects with key stakeholders.  
• Good analytical skills; ability to provide intuitive reports & dashboards from a variety of data sources.   
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.