Manager, Labour Mobility at RefugePoint

Overall Objective

• Oversee the successful identification and processing of applications for RefugePoint’s Labour Mobility Program, ensuring refugees have the opportunity to access safe and legal employment in third countries.

Specific Responsibilities:

 Manage Case Processing: You will be the lead for all aspects of day-to-day processing of  labour mobility cases. This includes:

• Outreach and Application: Working with the Resettlement and Complementary Pathways Program Coordinator, you will develop and distribute materials to raise awareness about the program, communicate program criteria and priorities and guide refugees through the application process, including drafting clear instructions and application forms. You will develop appropriate contacts/outreach targets and formulate outreach strategies to ensure that the calls for applications are disseminated effectively and as widely as possible within the refugee communities in urban areas and refugee settlement locations in Kenya. 
• Screening and Selection: You will lead the team in receiving, filing, and reviewing applications. This includes screening for eligibility, verifying information, conducting interviews, and creating strong CVs (resumes) for qualified candidates.
• Matching and Support: You will play a key role in matching refugees with suitable employers in destination countries. This involves facilitating communication and ensuring a good fit between both parties. Additionally, you will coordinate any necessary language testing and will provide support with completing immigration applications as needed.
• Quality Assurance: Throughout the entire process, you will be responsible for upholding the highest standards of quality, integrity, and compliance with program guidelines and procedures. This includes ensuring the protection of refugees from exploitation and upholding ethical practices to prevent fraud.
• Flexibility: You may also be required to handle different types of cases as needed and adjust to changing requirements and circumstances to ensure the program meets its overall goals.
• Team Leadership: You will provide direct supervision to the team working on the Labour Mobility Program. This includes offering clear guidance on processing criteria and steps, troubleshooting challenges, and sharing best practices to continuously improve the program.
• Partnership and Communication: You will work closely with the Program Coordinator to build and maintain strong relationships with local and international partners involved in the Labour Mobility Program. This involves clear communication regarding specific cases, ongoing coordination to facilitate case processing across partners, and ensuring prompt responses to any inquiries.
• Program Development: In collaboration with colleagues, you will actively participate in refining and strengthening the Labour Mobility Program. This includes incorporating lessons learned from past cases, integrating feedback from clients and key stakeholders, and adapting or creating new processes as needed to improve the program's effectiveness. You will also lead activities towards developing or refining the program’s database/s and the incorporation of any digital platforms to support the program including activities relating to monitoring, evaluation, reporting and learning. 
• Refugee-Centredness: You will lead the team’s efforts to ensure the Labour Mobility Program is implemented with a focus on refugee-centredness. This includes but is not limited to ensuring there is routine outreach to disseminate accurate and clear information to refugee populations seeking to access the program, consistent communication with refugees who are engaged in the program, and opportunities for refugees to provide feedback on their experience and ideas for program design and improvement (i.e., through focus group discussions, surveys, and other formal and informal feedback mechanisms).

Attend to any other duties as assigned.  
Knowledge, Skills, and Abilities

• Understanding of Refugee Issues: Knowledge of refugee law, international protection, and complementary pathways and resettlement.
• Strong Communication Skills: Excellent interviewing, counseling, and writing skills, with the ability to adapt communication style for different ages and genders.
• Analytical Abilities: Strong analytical skills for reviewing information and making sound decisions.
• Leadership and Teamwork: Proven leadership and supervision skills, along with the ability to build strong relationships and collaborate effectively with partners and diverse teams.
• Problem-Solving and Adaptability: Ability to navigate complex situations, maintain composure under pressure, and adapt to challenging environments.
• Technical Proficiency: Proficiency in Microsoft Office and the ability to learn new computer programs quickly (knowledge of UNHCR proGres database a plus).
• Travel Flexibility: Willingness to travel on short notice to locations within Africa, including refugee camps.
• Professional Conduct: Commitment to upholding RefugePoint and UNHCR's Code of Conduct, maintaining professionalism, and acting respectfully in all interactions.
• Language Fluency: Fluent communication and writing skills in English

Qualifications:

• Education:  University degree in a relevant field (e.g. international affairs, human rights and humanitarian affairs, public health, social work, anthropology, etc.)
• Experience:  Previous experience in a related activity in the field of refugee protection.

Special Requirement:

• Police Clearance Certificate.