Manager - Lift Division at People FOCO

Objectives of the Role

The Manager of the Lift Division is responsible for overseeing and driving the growth of the lift and elevator business within the company. This role combines sales, project management, installation oversight, and business development functions to ensure the division’s growth, profitability, and alignment with the company's strategic objectives.

Key Responsibilities

1. Business Development & Sales
   • Develop and execute a strategic sales plan targeting new clients in both commercial and residential sectors within Kenya and East Africa.
   • Identify and pursue business opportunities, including direct sales, partnerships, and tenders.
   • Build strong relationships with clients, architects, consultants, and key stakeholders to enhance brand visibility and grow market share.
2. Project Management & Installation Oversight
   • Oversee end-to-end management of lift installation projects, ensuring they are completed on time, within budget, and meet the highest quality standards.
   • Coordinate with suppliers, technicians, and subcontractors to ensure seamless project execution and compliance with local regulations.
   • Implement and enforce safety and quality standards across all lift installations.
3. Marketing & Brand Promotion
   • Develop marketing strategies and advertising campaigns to promote the lift division’s offerings in the East African market.
   • Represent the company at industry events, trade shows, and other networking opportunities to drive brand visibility and business leads.
   • Work with the marketing team to create promotional materials, including digital and print, for the lift division.
4. Financial & Budget Management
   • Prepare, manage, and monitor the division’s budget, ensuring profitability targets are met.
   • Track and report on sales performance, operational costs, and profitability on a regular basis.
   • Prepare business cases, project forecasts, and financial analysis for ongoing and prospective projects.
5. Customer Service & Support
   • Develop and implement customer service policies to ensure excellent client satisfaction and address service-related issues proactively.
   • Provide technical support and guidance to clients as needed, ensuring the smooth operation and maintenance of installed lifts.
6. Team Management
   • Recruit, train, and manage a team of installation technicians and sales professionals as required.
   • Lead by example, fostering a results-oriented, high-performance culture within the team.

Required Qualifications and Skills

1. Industry Experience: Minimum of 5 years of experience in the lift or related industry in Kenya or East Africa, with a proven track record in sales and installation management.
2. Sales Acumen: Demonstrated ability to generate new business, close contracts, and drive revenue growth.
3. Technical Expertise: Strong knowledge of lift installation processes, project management, and compliance requirements in Kenya.
4. Leadership Skills: Ability to work independently, manage teams, and make high-level business decisions.
5. Communication Skills: Excellent interpersonal, negotiation, and communication skills, with fluency in English and Swahili.
6. Other: Strong analytical and problem-solving skills, proficiency in MS Excel and project management software.

Performance Indicators

1. Achievement of sales and profitability targets.
2. Customer satisfaction ratings and retention.
3. Timeliness and quality of project completions.
4. Team performance and development.