Manager,Marketing & Communications at Kenyatta National Hospital

JOB GRADE KNH5 (1POST)

Job Purpose

The Manager, Marketing & Communication will be responsible to the Chief Manager, Marketing and Communication in provision of Marketing & Communication services.

Duties and Responsibilities:

• Develop and oversee the implementation of departmental work plans, budget and performance;
• Overseeing organization of a platform to enhance strategic engagement with the public;
• Produce engaging and insightful content in a variety of different formats (including videos)
• Develop original ideas and creative communication products for ongoing and emerging narratives;
• Plan and manage the design, content and production of new marketing materials;
• Prepare press release, media invites and detailed media activity reports;
• Understanding customers’ needs and developing plans to address them;
• Acknowledge and resolve customer complaints quickly and efficiently;
• Spearheading customer and employee satisfaction surveys.

Qualification & Experience:

• Master’s degree in any of the following disciplines; Mass Communication, International Relations, Communication, Marketing, Information Sciences, Public Relations, Journalism, Social Sciences or any other approved equivalent qualifications from a recognized institution
• Bachelor’s Degree in any of the following disciplines; Mass Communication, Studies, Journalism, International Relations, Commerce (Marketing Option), Business Administration (Marketing Option), Communication Studies or Public Relations or its equivalent qualification from a recognized institution
• Served for a minimum period of eight (8) years relevant work at least three (3) years’ experience in a supervisory capacity.
• Membership with to a relevant professional body.
• Management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.
• Complied with the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.