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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Job Purpose Statement
To provide strategic leadership and operational oversight of the Bank’s physical security framework, ensuring the safety of people, assets, and operations across all locations. The role is responsible for designing and maintaining an integrated security environment, overseeing guarding operations, control room activities, and security systems, while coordinating incident response, investigations, and business continuity measures.
The role ensures a secure, compliant, and resilient operating environment through effective risk management, vendor oversight, and continuous improvement of security controls.
Key Accountabilities (Duties and Responsibilities)
KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT
- Lead physical security & crisis management – 25%
- Oversee security control room operations – 20%
- Manage outsourced security services & vendors – 20%
- Drive security intelligence & reporting – 15%
- Strengthen governance, training & stakeholder engagement – 10%
- Manage security budget & financial performance – 10%
MAIN ACTIVITIES
- Develop and implement a proactive physical security risk management framework.
- Lead emergency response coordination for incidents, crises, and high-risk events.
- Oversee guarding operations including deployment, training, and performance management of over 300 guards.
- Manage integrated security systems (CCTV, alarms, access control) ensuring reliability and compliance.
- Provide leadership of the 24/7 security control room and ensure incident resolution within SLAs.
- Establish and maintain escalation protocols and coordination with law enforcement and emergency services.
- Manage outsourced security vendors ensuring contract compliance, SLA adherence, and cost effectiveness.
- Participate in vendor selection, negotiations, and performance reviews.
- Lead investigations into fraud, theft, asset loss, and policy breaches.
- Develop and maintain security reports, dashboards, and risk indicators (KRIs, RCSA).
- Deliver security awareness training and act as SME on security matters.
- Drive continuous improvement through incident reviews and security audits.
- Develop and manage security budgets (CAPEX & OPEX) and identify cost optimization opportunities.
KEY RESULT AREAS (Perspective – Measurement Dimensions)
People
- Team leadership and staff development
- Employee engagement and retention
- Guard force effectiveness and readiness
Customer Focus
- Safety and security of staff and customers
- Service levels in incident response and crisis management
Business Systems & Infrastructure
- Reliability and uptime of security systems
- Compliance with policies, audit requirements, and regulations
- Effectiveness of control room operations and incident management
- Implementation of security projects and technology upgrades
Financial
- Security cost optimization and budget adherence
- Reduction in security-related losses
- Efficient vendor cost management
Job Specifications
Academic Qualifications
- Bachelor’s degree in Security Management, Criminology, Business, or related field
- Master’s degree in Security Management (Added advantage)
- Relevant certifications (CPP, PSP, ISO 27001) are an advantage
Professional Experience
- Minimum 5 years’ experience in security, with at least 2 years in leadership
- Experience in corporate security or financial institutions
- Background in disciplined forces is an added advantage
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