Vacancies at NCBA Group

Job Purpose Statement

LOOP DFS is anchored on platform strategy that aims to scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants, with ambitions to be in six (6) new countries by 2026.

The platform offers a variety of services, such as credit, marketplace, mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments.

The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers. To further scale the platform, LOOP DFS will partner with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.

Additionally, the platform will use data analytics to better understand customer needs and tailor its offerings to meet those needs. By building a strong network of consumers and merchants, the platform will also provide valuable insights into spending patterns and purchasing behavior, allowing merchants to make informed decisions about their businesses.

The Head of Market Development is responsible for driving LOOP’s strategic growth across Africa through the identification, planning, and execution of new market and product expansion initiatives. Reporting to the Chief Strategy Officer, the role leads a dedicated Market Launch Team and collaborates cross-functionally to bring LOOP’s fintech offerings to new geographies.

The Head of Market Development will be accountable for conducting market assessments, aligning on regulatory readiness, shaping localization strategies, and developing strong public and private sector partnerships that enable rapid and sustainable growth. The successful candidate will combine strategic acumen with operational execution, and act as the orchestrator of market readiness across product, legal, compliance, distribution, and customer support. The role holder will develop business cases and implement expansion initiatives that align with the company’s long-term vision, ensuring sustainable growth and competitive positioning.

This senior position plays a crucial role in ensuring that growth objectives match the company’s strategic direction, leading initiatives from ideation through execution to maximize market penetration, customer acquisition, and partner engagement across all key markets. It is central to LOOP’s ambition of becoming a leading pan-African fintech platform, enabling financial inclusion and innovation at scale through direct and partner-led market pathways.

Key Accountabilities (Duties and Responsibilities)

Strategy & Financial – 30%

• Revenue Growth: Drive revenue growth via new markets and streams
• Profitability: Ensure sustainable growth with positive margins
• Market Expansion: Lead geographic/product expansion; identify B2C, B2B, and PaaS opportunities aligned to LOOP goals.
• Market Launch Leadership: Lead cross-functional teams for market readiness and execution.
• ROI: Ensure initiatives deliver ROI using metrics balance short- and long-term value.
• Market Share Growth: Grow share using competitive insights and customer data to strengthen positioning.
• Regulatory & Stakeholder Engagement: Build relationships with regulators and stakeholders for compliant entry.
• Partnership Development: Develop partnerships with banks, telcos, and platforms to accelerate growth.
• Platform Distribution: Support API strategy and partner onboarding under PaaS models.
• Budgeting & Resource Allocation: Manage budgets, track spend vs. ROI, and align resources across phases.

Internal Business Processes 30%

• Expansion Governance: Standardize expansion frameworks and operating models.
• Process Optimization: Streamline processes for scalability and efficiency.
• Risk Management: Implement frameworks covering regulatory, operational, and integration risks.
• Cross-Functional Collaboration: Align teams to deliver growth objectives.
• Performance Measurement: Track KPIs like acquisition, revenue, and share.
• Reporting & Documentation: Maintain dashboards and document expansion progress.
• Knowledge Management: Build playbooks, capture lessons, and promote learning.

Customer 20%

• Customer Insight: Understand needs across segments using research.
• Product-Market Fit: Localize offerings; validate MVP success metrics.
• Onboarding & Adoption: Drive activation and early usage strategies.
• Customer Satisfaction: Improve offerings using feedback.
• Customer Insights: Use data to guide strategy and decisions.
• Strategic Partnerships: Build partnerships for growth and innovation.

Learning & Growth 20%

• Continuous Learning: Stay updated on trends and best practices.
• Talent Development: Train, mentor, and grow team capabilities.
• Innovation: Encourage creativity and experimentation.
• Data-Driven Decisions: Use data insights for strategy and improvement.

Job Specifications

Desired personal attribute:

Relentless in your pursuit of growth and want to disrupt the FinTech industry

Academic:

• A bachelor’s degree in computer science or business-related fields.
• MBA or a master’s degree in a business field is desirable.

Work Experience:

• 10+ years in fintech, digital financial services, or digital platforms with at least 5 years in an expansion, business development, or GTM leadership role across multiple African markets.
• Proven track record launching B2C, B2B, or PaaS financial services platforms in emerging markets — experience with payments acquiring, mobile money, credit, or savings platforms is an advantage.
• Exposure to API-driven product ecosystems or PaaS business models.

Skills & Competencies

• Strong cross-functional leadership and ability to mobilize teams without direct authority.
• Commercial acumen and partnership negotiation skills.
• Deep understanding of African regulatory environments, especially in payments, lending, and platform business models.
• Strong market analysis, opportunity sizing, and go-to-market execution capability.
• Ability to communicate effectively with executive leadership, regulators, and external partners.
• Entrepreneurial mindset, high adaptability, and bias for action.

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Job Purpose Statement

• The  Manager DevOps is responsible for planning, designing, implementing, and managing scalable, secure, and automated infrastructure and deployment pipelines that support reliable and efficient software delivery. 
• The role drives the adoption of DevOps best practices by enabling seamless collaboration between development, QA, and operations teams, ensuring faster and more reliable delivery of applications through CI/CD. 
• The role leads the design and implementation of DevOps frameworks, automation pipelines, and cloud-based infrastructure, while improving monitoring, incident response, and compliance with enterprise security standards. 
• Additionally, the role supports quality engineering, system performance optimization, and continuous improvement across the SDLC, ensuring high availability, scalability, and operational excellence. 

Key Accountabilities (Duties and Responsibilities)

DevSecOps & CI/CD Engineering (40%)

• Design and implement secure CI/CD pipelines
• Implement Infrastructure as Code (IaC)
• Integrate security controls across the SDLC 

Software QA Processes (10%)

• Drive QA frameworks and test-driven development
• Embed QA practices in CI/CD pipelines

Software Testing & Automation (10%)

• Support automated testing (unit, integration, performance, security)
• Ensure functional and non-functional quality standards

Governance & Compliance (10%)

• Enforce IT policies, standards, and regulatory compliance
• Align with ITIL and DevSecOps best practices 

Stakeholder Management (10%)

• Collaborate with IT teams, developers, vendors, and business stakeholders
• Ensure alignment on delivery and platform stability 

Continuous Improvement & Innovation (20%)

• Drive automation, monitoring, and DevOps improvements
• Advise on emerging technologies and efficiencies

Job Specifications

• Bachelor’s degree in Computer Science, IT, or related field (Master’s is an added advantage)
• Minimum 5 years’ experience in IT systems development or platform engineering
• At least 2 years’ hands-on experience in DevOps (CI/CD, automation, infrastructure)Experience with CI/CD tools (e.g., Jenkins, GitLab CI)
• Strong programming/scripting skills (e.g., Java, Python, Bash, C#)
• Experience with databases (Oracle, SQL Server)
• Knowledge of Linux/Unix environmentsUnderstanding of integration technologies (REST, SOAP, JSON, XML)
• Experience with testing tools (e.g., Selenium, JMeter)
• Certifications in DevOps, Cloud, Agile, ITIL or PRINCE2 are an added advantage
• Strong analytical, problem-solving, and collaboration skills

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Job Purpose Statement

• Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants.
• The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments.
• The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers. To further scale the platform, LOOP DFS will partner with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.
• Additionally, the platform will use data analytics to better understand customer needs and tailor its offerings to meet those needs. By building a strong network of consumers and merchants, the platform will also provide valuable insights into spending patterns and purchasing behavior, allowing merchants to make informed decisions about their businesses.
• The Head of Ecosystem Development is a senior position within LOOP DFS that is responsible for ensuring that market opportunities are matched with LOOP DFS strategy and strategic directions.
• The Head of Ecosystem Development will source opportunities in the market with the assigned ecosystem that will allow LOOP DFS to deploy its Embedded Financial structure strategy or Market place strategy depending on the business model.
• H/She will be responsible for managing and expanding our network of partners, producers, processors, financial institutions, and other relevant stakeholders to ensure the success and growth of our platform.
• The role holder is responsible for the commercial design, implementation, monetisation and overall ownership of the commercial strategy of the assigned Ecosystem. They will use platform design strategies and business modelling techniques to unpack ecosystems identify investment grade opportunities, develop businesses cases, seek approval and buy in for the business cases, and rally cross functional teams to deliver on the vision of the ecosystem, which should lead to the deployment of Embedded financial infrastructure within a partner's ecosystem or the development of marketplaces that will bring consumers, producers in a value exchange arrangement.
• The role holder will be responsible for customer acquisition and growth management, revenue generation, positive gross margins and positive operating profits within their assigned ecosystem.
• The role holder will ensure there is adherence with all internal procedures and regulatory requirements in the day-to-day management of the ecosystem.
• Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.

Ideal Job Specifications

Desired personal attribute:

• Relentless in your pursuit of growth and want to disrupt the FinTech industry

Ideal Job Specifications

Academic:

• A Bachelor’s degree in Computer Science or Business or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least ten years' work experience, five of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.

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Job Purpose Statement

The main purpose of this role is to drive distribution of Unit Trust Funds, Global/Offshore Funds, distributed &/ owned by NCBA Investment Bank. The Job Holder will deliver end-to-end management and growth of retail wealth solutions by owning the Sales customer journey, supporting business by preparing proposals, feedback management on wealth products, commercialization, and continuous enhancement of investment offerings. The role focuses on accelerating business growth through client acquisition, portfolio deepening, and market expansion, while equipping Relationship Managers and frontline teams with the knowledge, tools, and training required to effectively position and deliver wealth solutions. This is achieved through data-driven insights, strong stakeholder collaboration, and disciplined governance within a dynamic regulatory environment. The role will also be the bridge between the bank and our Product Houses (NCBA Investment Bank & Global Markets)

Job Specifications
Section    Summary of Job Specifications

• Academic Qualifications    Bachelor’s degree in a business-related field is required. Professional qualifications in wealth management and investments such as CISI, CIFA, or CFA are advantageous. A Master’s degree will be an added benefit.

Desired Experience  

•  Up to 10 years’ experience in commercial or retail banking, sales, and lending, including at least 4 years in a management position within a similar organization. Strong knowledge of wealth management, banking products and services, industry regulations, and commercial banking practices is essential, with the ability to operate effectively in a highly regulated

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Job Purpose Statement

The main purpose of this role is to drive the distribution of FX & Fixed income solutions. The role holder ensure the end-to-end management and growth of retail wealth solutions by owning the Sales customer journey, supporting business by preparing proposals, feedback management on wealth products, commercialization, and continuous enhancement of investment offerings. The role focuses on accelerating business growth through client acquisition, portfolio deepening, and market expansion, while equipping Relationship Managers and frontline teams with the knowledge, tools, and training required to effectively position and deliver wealth solutions. This is achieved through data-driven insights, strong stakeholder collaboration, and disciplined governance within a dynamic regulatory environment. The role will also be the bridge between the bank and our Product Houses (NCBA Investment Bank & Global Markets)

Job Specifications
Section    Summary of Job Specifications

• Academic Qualifications    Bachelor’s degree in a business-related field is required. Professional qualifications such as CISI, CIFA, or CFA are advantageous, while a Master’s degree will be an added benefit.
• Desired Experience    Up to 10 years of experience in commercial or retail banking, sales, and lending, including at least 4 years in a management role within a comparable organization. Strong knowledge of wealth management, banking products and services, industry regulations, and commercial banking practices is essential.

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Job Purpose Statement

To provide strategic leadership and operational oversight of the Bank’s physical security framework, ensuring the safety of people, assets, and operations across all locations. The role is responsible for designing and maintaining an integrated security environment, overseeing guarding operations, control room activities, and security systems, while coordinating incident response, investigations, and business continuity measures.

The role ensures a secure, compliant, and resilient operating environment through effective risk management, vendor oversight, and continuous improvement of security controls.

Key Accountabilities (Duties and Responsibilities)

KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

• Lead physical security & crisis management – 25%
• Oversee security control room operations – 20%
• Manage outsourced security services & vendors – 20%
• Drive security intelligence & reporting – 15%
• Strengthen governance, training & stakeholder engagement – 10%
• Manage security budget & financial performance – 10%

MAIN ACTIVITIES

• Develop and implement a proactive physical security risk management framework.
• Lead emergency response coordination for incidents, crises, and high-risk events.
• Oversee guarding operations including deployment, training, and performance management of over 300 guards.
• Manage integrated security systems (CCTV, alarms, access control) ensuring reliability and compliance.
• Provide leadership of the 24/7 security control room and ensure incident resolution within SLAs.
• Establish and maintain escalation protocols and coordination with law enforcement and emergency services.
• Manage outsourced security vendors ensuring contract compliance, SLA adherence, and cost effectiveness.
• Participate in vendor selection, negotiations, and performance reviews.
• Lead investigations into fraud, theft, asset loss, and policy breaches.
• Develop and maintain security reports, dashboards, and risk indicators (KRIs, RCSA).
• Deliver security awareness training and act as SME on security matters.
• Drive continuous improvement through incident reviews and security audits.
• Develop and manage security budgets (CAPEX & OPEX) and identify cost optimization opportunities.

KEY RESULT AREAS (Perspective – Measurement Dimensions)

People

• Team leadership and staff development
• Employee engagement and retention
• Guard force effectiveness and readiness

Customer Focus

• Safety and security of staff and customers
• Service levels in incident response and crisis management

Business Systems & Infrastructure

• Reliability and uptime of security systems
• Compliance with policies, audit requirements, and regulations
• Effectiveness of control room operations and incident management
• Implementation of security projects and technology upgrades

Financial

• Security cost optimization and budget adherence
• Reduction in security-related losses
• Efficient vendor cost management

Job Specifications

Academic Qualifications

• Bachelor’s degree in Security Management, Criminology, Business, or related field
• Master’s degree in Security Management (Added advantage)
• Relevant certifications (CPP, PSP, ISO 27001) are an advantage

Professional Experience

• Minimum 5 years’ experience in security, with at least 2 years in leadership
• Experience in corporate security or financial institutions
• Background in disciplined forces is an added advantage