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The Kenya Power & Lighting Company Limited, Staff Retirement Benefits Scheme 2006 ("the Scheme”) was established on 1 July 2006, following the closure of the Defined Benefits (DB) Scheme on 30th June 2006. As a Defined Contributions Scheme, the Scheme is managed by a Board of Trustees whose membership is divided equally between Sponsor nominated Trustees and Member nominated Trustees. The administrative functions of the Scheme are undertaken by the Secretariat of the Defined Benefits Scheme in an arrangement whereby the DC Scheme pays an administrative fee to the DB Scheme. The Scheme was established by the Sponsor with the main objective being to provide benefits to employees (members) upon retirement or to their dependents in the event of death in service.
Job Description
The role is responsible for providing guidance in the formulation and implementation of corporate strategic initiatives, monitor the plans set to enable the Fund to meet its strategic objectives. The role will also drive innovation within the Fund, implement and manage the operational business process management framework across various functions, ensuring service and quality assurance - performance on Service Level Agreements with a view to enhancing customer experience. The role holder will play an integral role in increasing member satisfaction and efficiencies through prioritized system enhancements and process improvements and will oversee the Quality Management System (ISO).
Minimum Qualifications
Key Responsibilities
Required Knowledge, Skills, and Abilities
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