Manager/Senior Manager, HR Operations at Food For Education

About the Role

The Manager/Senior Manager, HR Operations leads the HR Operations Pillar within the People Team at F4E. This role is responsible for ensuring efficient delivery of HR shared services to the organisation and is an integral member of the People team leadership. This position holder will play a critical role in developing and implementing the Reward and Benefits strategy, managing the day-to-day operations of the pillar, overseeing contracting, payroll, compliance with labour laws, HR administration, records management and HRIS management.

Key Duties & Responsibilities

HR Team Leadership

• Oversee the functions of the HR Operations pillar, providing guidance and mentorship to the team
• Champion the growth and development of People team members, specifically the role holder’s direct reports
• Responsible for setting objectives for the pillar, monitoring progress and ensuring timely achievement
• Develop the Reward & Benefits Strategy with input from the People team leadership and other organisational stakeholders
• With the guidance of the Chief People Officer (CPO), lead the implementation of the Reward & Benefits strategy
• Contribute to the wider People team strategy, ensuring alignment with organisational goals

Payroll Management

• Responsible for overseeing the management of all F4E payrolls, both internal and outsourced
• Ensure all payrolls are processed in an accurate and timely manner
• Verify all payroll inputs provided by the HR Operations team and third party outsourcing partners before submitting to the CPO for final approval
• Put in place maker-checker systems aimed at enhancing payroll accuracy
• Lead in troubleshooting payroll issues with third party outsourcing partners while ensuring payments are made in compliance with the contractual agreements
• Approval of final dues and ensuring payment to affected staff members
• Document payroll processes and ensure adherence to the same
• Develop, communicate and implement payroll SOPs aimed at enhancing process efficiencies

Reward and Benefits Management

• Periodically conduct salary benchmarking to inform the review of salary bands
• Continuously scan organisational salaries across various job grades and salary bands with an equity lens and where necessary, recommend adjustments to ensure fairness
• Collaboratively develop policies on reward and benefits
• Continuously review F4E benefits alongside peer organisations to determine the strength of our EVP and develop proposals for new benefits
• Standardise the application of benefits ensuring all employees receive the benefits they are entitled to and that F4E benefits offering is equitable
• Maintain relationships with benefits service providers, periodically review their performance and negotiate cost effective improvements at the contract renewal stage

Compliance and Contracting

• Ensure compliance with all employment laws and regulations
• Oversee the preparation of all F4E employment contracts, ensuring correct data is captured and verified against employee documentation
• Custodian of all employment contracts and employee records for F4E staff and consultants
• Custodian of F4E outsourcing agreements and holding outsourcing partners to account on compliance pertaining to staff seconded to F4E
• Oversee occupational Safety and Health (OSH) across all F4E locations and ensure compliance with labor laws.
• Responsible for ensuring timely tracking of contract renewals with the aim of ensuring F4E employees are always within contract
• Manage HR audits and mitigate risks related to employment practices

HR Administration & Records Management

• Ensures all letters relating to internal employee movements and changes are accurately prepared and issued in a timely manner
• Works together with the Talent Acquisition and HRBP pillars to uphold a positive employee experience from onboarding to separation; providing support on employee onboarding, preparation of final dues, acceptance of resignation letters, etc
• Ensure timely tracking of employee probation periods and engaging the HRBPs on confirmation of employment of those in their respective teams
• Ensure HR processes and procedures are documented and are efficient, compliant, and aligned with best practices
• Ensures accurate records of all employees are maintained and controls access to the records in accordance with the applicable legislation including the Data Protection Act.

HRIS Management

• Co-lead the selection process of a HRIS that is best suited for F4E
• Co-lead the deployment and implementation of the HRIS, including running a pilot to ensure all potential issues are resolved ahead of full scale implementation
• Responsible for sensitizing employees and ensuring 100% adoption of the HRIS for maintenance of employee data, leave management, etc

Global Mobility

• Responsible for ensuring all F4E employees have the right to work in their respective locations, ensuring adherence with immigration laws and regulations
• Ensures that work permits are processed and renewed in a timely manner and proper records of understudies are maintained
• Custodian of the Employee relocation and transfer policy, ensuring it is regularly reviewed and updated to maintain relevance
• Works together with the HRBP and Talent acquisition leads, to facilitate a smooth employee transfer and relocation experience

Qualifications

• Bachelor’s degree in Human Resources Management from a reputable university
• Over 10 years experience in HR with 7 in a management position
• Holder of a valid IHRM practicing certificate
• Experience working with a large workforce and partnering with staff outsourcing providers or unions
• Experience managing complex and multi currency payrolls
• Familiarity working with HR Information Systems
• Ability to maintain confidentiality and handle sensitive information
• Expert knowledge of local labour laws and regulations
• Excellent ability to communicate both verbally and written
• Strategic mindset, logical thinker with high attention to detail
• Demonstrates a commitment to achieving goals in a collaborative manner