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  • Posted: Aug 10, 2022
    Deadline: Aug 17, 2022
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  • The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Manager - Service Management & Contracts Coordination

    Job Purpose

    The job holder is responsible for efficient management, coordination of F&LS outsourced Support Services and contracts coordination across the Authority.

    Key Responsibilities/ Duties / Tasks

    Managerial / Supervisory Responsibilities

    • Plan and coordinate of both in house and outsourced services and contracts management
    • Participate in the preparation of monthly, quarterly and annual reports
    • Supervise, mentor and coach staff
    • Supervise the implementation of SLA
    • Implementation of Sectional Audit recommendations when due

    Operational Responsibilities / Tasks

    • Lead and drive the development of Logistics and Service Management strategies and work plans for the Authority; and ensure that these meet corporate needs.
    • Ensure regular review & evaluation of services provided by thirds parties, adherence to the SLAs
    • Develop, review, update, enforce Ancillary Services and Contracts Management policies, procedures, strategies, work plans and ensure sensitization of new policies to staff is carried out as and when required.
    • Monitor compliance with relevant legislations
    • Plan and coordinate of both in house and outsourced services and contracts management,
    • Manage and maintain a list of all outsourced services in F&LS and specifications of all outsourced facilities
    • Ensure that RPFs are raised in time, invoices are received in time, confirmed, forwarded for payments,  follow up and ensure that payments are made
    • Prepare and submit periodic performance reports to the Chief Manager, Logistics & Service Management
    • Coordinate the provision of utilities and telephone services.
    • Develop, review and update office services policies, and ensure sensitization of new policies to staff is carried out as and when required.
    • Ensure continuous availability of utility services through timely payment of bills and quickness in resolving discrepancies/disputes in bill amounts.
    • Review and approve RPFs for the purchase of goods and services and forward to Procurement to initialize tender/quotation. Oversee the procurement process.
    • Manage and develop staff capacity and ensure that the Office Services unity is adequately staffed in terms of skills and numbers.
    • Management of parking spaces, Airtime services, Management of Convention Centre and other ancillary services

    Academic qualifications

    • Bachelor’s degree in Business Administration or equivalent

    Professional Qualifications / Membership to professional bodies

    • Relevant professional registration.

    Previous relevant work experience required.

    • At least five (5) years work experience with two (2) years at first level management.

    Functional Skills, Behavioral Competencies/Attributes:

    • Analytical skills
    • Managerial and administrative skills
    • Team player
    • Communication skills
    • Leadership skills
    • Organizational skills

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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