Manager – SOC Shift at Safaricom Kenya

Brief Description

Reporting to the Senior Manager – Service Operations Center, the position holder will be responsible for fault management end to end in technology which includes fault identification, analysis, and resolution (With over 40 network management systems).

Job Responsibilities

• Manage all faults across the network
• Operational Monitoring & Control with a view of proactive detection of events before they result to incidents.
• First line fault resolution of faults across the network
• Ensure full control of all planned works in the live network, this function also includes control of third-party activities on the live network.
• Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
• Regular updates on outages on the network to the business and to the customers
• Documentation of processes to drive the Network Operations function.
• End to end quality checks on all systems i.e., RAN, CORE and IP transport
• Recruit, develop and retain a high performing team with clear objectives and career development plans which are regularly reviewed
• Manage OPEX costs within the section

Qualifications - External

• Degree in electrical and electronics engineering or telecoms engineering
• 6 years in telecoms preferably in a GSM environment field operation, network management, transmission, commissioning and installation of digital Telecommunication equipment; 3 years of which should be in a management capacity; managing a team of engineers / technicians in a 24 hour working environment.
• Good understanding transport network,
• Good understanding of IP networks