Manager System Administration at Family Bank Ltd

Job Purpose:

The job holder will be instrumental in ensuring the performance, security, availability, and  modernization of both on-premise and cloud-based systems. The role is central to driving operational efficiency,  supporting innovation, and ensuring systems reliability through proactive administration, automation, and strategic  infrastructure planning. 

Key Responsibilities: 

• Carrying out Productivity monitoring of other infrastructure team. 
• Developing and Maintaining Gold Standards to be used in design, implementation and operations of Data centre  solutions for the bank 
• Tracking Technology evolution, digitization and cascade improvements in the infrastructure space both on premise  and cloud solutions 
• Developing Modernization strategy for the infrastructure of the bank 
• Providing regular progress reports to the Head of ICT. 
• Developing and foster internal and external stakeholder communications. 
• Influencing the stakeholders to adopt standard working frameworks and collaboration with IT during innovation  identification and appraisal of Projects 
• Advising on mechanism and reuse of built solutions for ease of Budget planning & control over availed CAPEX and  OPEX. 
• Responsible for systems support including but not limited to availability, performance and reliability of all on premise 
• IT systems infrastructure consisting of Windows, AIX, Linux Platform. 
• Responsible for infrastructure optimization of all IT infrastructure to ensure optimal infrastructure performance. 
• Administration duties including Windows Active Directory object maintenance, complex troubleshooting and repair  tasks on Active Directory, Windows Server 2008-2019, Domain Controllers, DNS, user authentication and other  operational systems as needed. 
• Implementation tools to aid in improving operation efficiencies in monitoring and infrastructure management. 
• Automation of Directory Services to provide Identity Management and User/Group management tools utilizing Active 
• Directory as the backbone for the Identity Access Management implementation. 
• Establishing service specifications to other systems including permissions modification, deletion, role definitions,  reclassification and other similar access management related functions. 
• Service Quality Management: Ensure IT and Infrastructure platforms perform within or exceed KPIs, ensure ability of  the system to support specific forms of traffic, and to support end user experience. 
• Resolving faults on all systems deployed for IT infrastructure platforms. 
• Implements best practice security measures to ensure the integrity and continuity of systems services and information  and continuously monitor security compliance. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications:  

• Bachelor’s degree in information technology, Computer Science, or a related field. 
• Relevant certifications (MCSE, RHCE, AWS/Azure, ITIL) are an added advantage. 
• Minimum of 8 years of progressive experience in IT infrastructure and system administration, with at least 3 years in  a managerial role. 
• Proven track record in managing hybrid infrastructure environments (on-premise & cloud). 
• Hands-on experience in automation, performance tuning, and security compliance.

Key Competencies and Attributes: 

• Storage Administrations, and Virtualization administration on VMware. 
• In-depth understanding of system architecture, server administration, cloud technologies, and Active  Directory services. 
• Ability to translate business objectives into scalable and future-ready IT infrastructure. 
• Ability to analyze system performance and implement corrective measures. 
• Proactive in identifying and implementing technology-driven improvements. 
• Proficient in managing IT projects, controlling budgets, and mitigating operational risks.