Manager - Taxpayer Education at Kenya Revenue Authority (KRA)

Job Purpose

The person will support implementation of the Corporate Taxpayer Education (TED) Strategy aimed at enhancing tax literacy in Kenya. S/he will determine KRA’s pedagogy for tax education, oversee development and management of tax outreach programmes, coordinate curricula development, and develop and implement effective strategies for tax teaching. The person will also be responsible for managing institutional and sectoral partnerships for implementing taxpayer education outreach programs. S/he will also monitor and evaluate the impact of taxpayer education to identify interventions for enhancing tax literacy.

Key Performance Areas

Curricula Development           

• Determine taxpayer education needs to inform curricula design
• Oversee regular review of tax curricula to ensure currency, relevance, and suitability for target taxpayers
• Oversee integration of tax education into national education curricula – at primary, secondary, and tertiary levels
• Conduct direct teaching/training of taxpayers and coordinate sourcing and availability of facilitators and resource-persons
• Oversee preparation and approval of teaching and training materials
• Monitor, evaluate, and account for impact of taxpayer education programmes to enhance tax awareness

Education Outreach & Taxpayer Assistance       

• Oversee operationalization of tax education outreach programmes in schools and universities
• Assure quality of outreach programmes and execute necessary interventions to ensure business value
• Track the effectiveness of outreach programmes through regular management reporting
• Oversee management of mobile taxpayer assistance programme (MAP)

Content Management

• Coordinate development and regular review of tax content to maximize content accuracy
• Coordinate translation of tax content into local languages
• Input into development and dissemination of tax advocacy materials – policy briefs etc – for influencing tax practice and attracting taxpayer confidence

Partnerships Management    

• Collaborate with Stakeholder Engagement team to pursue and maintain strategic relationships with key external actors to deliver taxpayer education outreach programmes

Reporting, Monitoring and Evaluation

• Review and quality assure Board reports and responses
• Monitor the Division’s implementation of the work plans for the following corporate initiatives; Audit, Integrity, QMS and Risk Management.
• Monitor, evaluate, and account for impact of taxpayer education programmes to enhance tax awareness
• Liaise with Performance Management Division to quality assure TED divisional monthly/bi-annual/annual reports and performance metrics

Organizational & People Management

• Full talent and performance management of TED Division’s Assistant Managers and Supervisors
• Support implementation of the Taxpayer Education Strategy and related policy frameworks
• Continuously articulate to staff and ensure their conformity to KRA, M & C and the division’s vision, mission and core values
• Stand in for the Chief Manager on request
• Any other request by line manager

Qualifications

• Bachelor’s degree in Communication, Education, or Marketing is required
• Post-graduate qualification in education and/or curriculum management is required
• Minimum 5 years of relevant professional experience with 2 years at entry level management.
• Tax experience is an added advantage
• Solid track record of managing targeted curricula, targeted content development and dissemination.
• Experience of building and managing teams
• High level of numeracy, budgeting, reporting and IT skills
• Proficiency in Kiswahili as a study area is an added advantage
• Highly developed diplomacy and influencing skills
• Willingness to collaborate, innovate and ability to think systematically;
• Demonstrated ability to interact and communicate with wide range of stakeholders both verbally and in writing in English.

Closing date: 1 June 2022