Vacancies at Kenya Revenue Authority

Job Purpose

The person will support implementation of the Corporate Taxpayer Education (TED) Strategy aimed at enhancing tax literacy in Kenya. S/he will determine KRA’s pedagogy for tax education, oversee development and management of tax outreach programmes, coordinate curricula development, and develop and implement effective strategies for tax teaching. The person will also be responsible for managing institutional and sectoral partnerships for implementing taxpayer education outreach programs. S/he will also monitor and evaluate the impact of taxpayer education to identify interventions for enhancing tax literacy.

Key Performance Areas

Curricula Development           

• Determine taxpayer education needs to inform curricula design
• Oversee regular review of tax curricula to ensure currency, relevance, and suitability for target taxpayers
• Oversee integration of tax education into national education curricula – at primary, secondary, and tertiary levels
• Conduct direct teaching/training of taxpayers and coordinate sourcing and availability of facilitators and resource-persons
• Oversee preparation and approval of teaching and training materials
• Monitor, evaluate, and account for impact of taxpayer education programmes to enhance tax awareness

Education Outreach & Taxpayer Assistance       

• Oversee operationalization of tax education outreach programmes in schools and universities
• Assure quality of outreach programmes and execute necessary interventions to ensure business value
• Track the effectiveness of outreach programmes through regular management reporting
• Oversee management of mobile taxpayer assistance programme (MAP)

Content Management

• Coordinate development and regular review of tax content to maximize content accuracy
• Coordinate translation of tax content into local languages
• Input into development and dissemination of tax advocacy materials – policy briefs etc – for influencing tax practice and attracting taxpayer confidence

Partnerships Management    

• Collaborate with Stakeholder Engagement team to pursue and maintain strategic relationships with key external actors to deliver taxpayer education outreach programmes

Reporting, Monitoring and Evaluation

• Review and quality assure Board reports and responses
• Monitor the Division’s implementation of the work plans for the following corporate initiatives; Audit, Integrity, QMS and Risk Management.
• Monitor, evaluate, and account for impact of taxpayer education programmes to enhance tax awareness
• Liaise with Performance Management Division to quality assure TED divisional monthly/bi-annual/annual reports and performance metrics

Organizational & People Management

• Full talent and performance management of TED Division’s Assistant Managers and Supervisors
• Support implementation of the Taxpayer Education Strategy and related policy frameworks
• Continuously articulate to staff and ensure their conformity to KRA, M & C and the division’s vision, mission and core values
• Stand in for the Chief Manager on request
• Any other request by line manager

Qualifications

• Bachelor’s degree in Communication, Education, or Marketing is required
• Post-graduate qualification in education and/or curriculum management is required
• Minimum 5 years of relevant professional experience with 2 years at entry level management.
• Tax experience is an added advantage
• Solid track record of managing targeted curricula, targeted content development and dissemination.
• Experience of building and managing teams
• High level of numeracy, budgeting, reporting and IT skills
• Proficiency in Kiswahili as a study area is an added advantage
• Highly developed diplomacy and influencing skills
• Willingness to collaborate, innovate and ability to think systematically;
• Demonstrated ability to interact and communicate with wide range of stakeholders both verbally and in writing in English.

Closing date: 1 June 2022

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Job Summary 

The job holder is responsible for;

• Application development, systems/network administration or systems design and architecture
• Development of new systems to automate business processes and maintenance of existing
• Development or enhancements of new solutions as per new business requirements and continuous improvement initiatives in line with procedures and standards.
• Participating in technical initiatives and engagements that require understanding and use of both English and Chinese languages.

Key Responsibilities  

• Creating prototypes, designing and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome
• Estimating user and technical stories, designing and developing code, writing and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests
• Performing peer reviews, collaborating with architects and other developers to produce “just enough” design, and ensuring that enough technical documentation and training is provided for reference and operational support
• Developing and executing automation scripts/maintenance jobs
• Conducting peer reviews and maintaining coding standards
• Resolving incidents as level two and level three support
• Resolving problems as level two and level three support
• Estimating user and technical stories to help inform and prioritize backlog
• Designing modules according to user stories, UX/UI designs, and technical stories
• Developing solutions according to module designs and deploy using delivery pipeline
• Developing and execute unit and integration tests; support testing against user and technical story acceptance tests
• Reviewing design and architecture to guarantee service availability, performance and resilience
• Preparing documentation (User manuals, Technical manuals, deployment instructions, roll back instructions, etc.) to ensure that they meet set quality standards
• Ensuring that the approved coding standards are consistently applied in every solution developed.
• Participating in system demonstration and ensuring issues arising in demos are addressed.
• Diagnosing complex application issues and providing guidance and support to subordinates.
• Addressing issues that arise during deployment of newly developed solutions in the QA test environment.
• Resolving issues arising from QA tests, for solutions that do not pass QA standards and Information System Security policies.
• Ensuring conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Academic and  Professional Qualifications   

Academic Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

OR

• Bachelor’s degree in any other field with a Postgraduate qualification in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering or any other IT related field.
• Must be proficient in written and spoken English and Chinese Languages, with a minimum certification of HSK level 4.

Required Certifications/Trainings

Professional Certification or Training in any one of the following areas is required:

• Systems Development i.e. Java Programming, Python, Web Design and Development, Oracle Developer etc.
• Business Systems Analysis i.e. CBAP Certification / Training
• Systems Modelling and Design Techniques
• Process Modelling and Design Techniques
• Systems and database administration
• Minimum certification of HSK level 4 (Mandatory).

Desired Certifications

Certification or training in any of the following areas will be an added advantage:

• Training in middle level management / Supervisory Skills courses.
• IT Governance i.e. ITIL or COBIT 4/5
• Project Management i.e. PMP or Prince 2
• Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
• Training in operating systems i.e. Windows, Linux or Unix.

Technical Skills Required:     

The Job holder must have:

• All round experience covering end-to-end solution delivery
• Experience working with multiple programming and markup languages, such as Android, IoS, HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, event-driven-, procedural-, functional-, and declarative programming
• Working skills in database management tools
• Proficiency in Java programming language and PL/SQL
• Working knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
• Working knowledge of structured programming and database design concepts
• Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
• Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
• Working knowledge of web development tools.
• Working knowledge of Linux/Unix and Windows operating system platforms.
• Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server). Working with NoSQL databases is an added advantage.
• Knowledge of system design and modelling techniques
• Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

Relevant Work Experience Required

• Working experience in design, development and implementation of enterprise business systems.
• Proven experience in integration of business systems in a similar large organization.
• At least three (3) years’ experience as a Solutions engineer/developer in a busy organization.

Competencies

The Job holder must:

• Be resilient, focused, results oriented and a team player.
• Have strong analytical, diagnostic, decision making, negotiation and problem solving skills.
• Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
• Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
• Have strong interpersonal, written and oral communication skill and high levels of integrity.
• Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation, creativity and change management.
• Interact seamlessly with technical teams in both written and spoken English and Chinese languages.
• Ability to work under minimum supervision

Closing date: 2 June 2022