Manager, Wealth Management Operations at I&M Bank

Purpose

The Job holder is responsible for the day-to-day running of the operations of I&M Capital Limited, including but not limited to transaction processing, reconciliations, risk management and compliance, client and regulatory reporting, customer service management, management information and systems and other general administration duties. Also assist the CEO – I&M Capital deliver the strategic initiatives as set out in the company’s balanced score card.

Primary Responsibilities

• Run day to day transaction processing for I&M Capital limited including trade settlements (onshore and offshore), income collection and cash management.
• Manage I&M Capital wealth fund operations; client on-boarding, purchases, withdrawals, client notifications and statement generation.
• Manage reconciliation of client accounts (stock and cash), suspense accounts, company accounts and any other reconcilable accounts as required from time to time.
• Ensure the firm’s Risk Management Framework is adequate, all risks are documented through development and monitoring of Risk and Control Self Assessments (RCSA’s) and are in line with the Company’s regulatory framework.
• Ensure that the company is fully compliant with all Money Laundering regulations and develop a monitoring framework in line with governing Acts and Regulations and internal policies and procedures.
• Manage and ensure compliance with all company policies and procedures and ensure update in line with market or regulatory changes.
• Ensure all client onboarding is undertaken as per applicable regulations and related company policies.
• Ensure all regulatory reporting within stipulated timelines as per regulations are adhered to including; company reports, client reports and regulatory reports.
• Manage all customers complaints, enquiries and feedback and ensure prompt root cause analysis of complaints and errors.
• Co-ordinate client surveys with customer service teams and ensure feedback from the surveys are actioned promptly.
• Ensure transaction processing systems are fit for use and recommend enhancements where required.
• Co-ordinate with various stakeholders on IT related changes, requests and implementations and manage all related projects to completion.
• Ensure all company revenues are collected and booked and costs managed within stipulated budgets.
• Co-ordinate financial reporting within stipulated timelines; monthly profit and loss reports in liaison with finance department and company management information as required from time to time.
• Support the CEO and Investment Advisors deliver the strategic initiatives as set out in the company’s balanced score card in liaison with various stakeholders including regulators.
• Ensure that the operations team is appropriately staffed and provide leadership to the team so as to create a spirit of teamwork and champion the development of each team member.
• Manage general office administration tasks and other duties and responsibilities, as assigned by the CEO from time to time.

 Person Specifications

• A Bachelors’ degree in Economics/ Finance /Business or Securities related field.
• Achievement of CMA mandatory professional qualifications with the Chartered Institute of Securities and Investments (CISI).
• Minimum of 5 years’ experience in wealth management/ investment services operations with at least 2 years in Management position.
• Demonstrated achievements directly attributable to the candidate.
• Exceptional analytical and quantitative background.
• Excellent time management skills and ability to work under strict deadlines.
• Good working knowledge of capital markets regulations and Anti-money laundering Acts and regulations.
• Good knowledge of unit trust operations and Collective Investments Schemes regulations.