Manager, Women Banking – Almasi Lady at National Bank of Kenya

Job Reference No: NBK/RET/10/2025

Position Scope:

This position is responsible for driving the growth, outreach, and sustainability of the Almasi women banking program at National Bank -Amanah, by delivering Shariah-compliant financial and non-financial solutions tailored to women entrepreneurs and clients, deepening inclusion, and strengthening the Bank’s position in the women market segment.

Key Responsibilities:

• Execute and manage the rollout of Almasi suite of products (asset financing, unsecured hybrid SME financing, mortgage finance, construction finance, trade financing, etc.)
• Guide product customization to ensure the needs of women entrepreneurs are met while preserving Shariah compliance.
• Promote non-financial services: advisory, capacity-building workshops, networking, procurement readiness programs, etc.
• Identify, segment, and onboard women business owners and women-involved enterprises (≥ 50% women shareholding or management) as per Almasi eligibility criteria.
• Cultivate relationships with women’s groups, associations, NGOs, development partners to source leads.
• Represent the bank in women entrepreneurship events, exhibitions (e.g. Almasi marketplace).
• Support procurement readiness of women-owned firms to access supply opportunities with the bank (20% procurement allocation).
• Assess financing proposals from women-owned / women-managed businesses: credit analysis, collateral, structuring.
• Monitor repayment performance, delinquency, recovery.
• Ensure compliance with the bank’s credit policy, risk guidelines, and Shariah principles.
• Deliver high service standards, including dedicated Almasi teller counters.
• Serve as a specialist contact for women clients, resolving their inquiries, complaints, and ensuring seamless customer journeys.
• Track customer satisfaction, retention metrics raining, Advocacy & Internal Awareness.
• Train branch staff, sales teams, and relationship officers on the Almasi proposition, gender-sensitive sales and customer service.
• Promote internal awareness to ensure women banking is integrated into mainstream targets.
• Collaborate with marketing / communications to design campaigns, content for the Almasi website, knowledge hub, etc.
• Prepare performance reports, dashboards, forecasts (new clients, portfolio growth, NPAs, cross-sell, etc.)
• Monitor gender-tagged MIS / data tracking of women clients.
• Use market research to identify unmet needs or gaps and recommend product enhancements.
• Ensure adherence to Shariah advisory rulings, internal compliance, risk and legal protocols.
• Support audits and reviews of the Almasi program.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Finance, Banking, Islamic Finance, Business Administration or a business-related field from a recognized University.
• Professional Certification in Islamic Finance is an added advantage.
• A minimum of 7 years’ experience in retail banking, SME banking, or women / inclusive finance of which at least 3 years in Relationship Management.
• Experience in credit evaluation, product marketing, business development
• Deep understanding of Shariah-compliant financing instruments
• Familiarity with gender-responsive banking or financial inclusion initiatives
• Strong communication, relationship-building, negotiation and presentation skills
• Analytical mindset; ability to translate insight into actionable strategies
• Integrity, ethical orientation, and commitment to compliance.
• Customer-oriented & empathy
• Target / sales driven
• Strategic thinking & innovation
• Stakeholder engagement
• Problem-solving & decision-making
• Teamwork & cross-functional collaboration
• Digital literacy (banking systems, data analytics, CRM)
• Adaptability & resilience