Managing Director, INUA Nexus (Global Business Services) at INUA AI

KEY RESPONSIBILITIES

• Strategic Leadership & Business Growth
• Define and execute the global growth strategy for INUA Nexus (GBS)
• Own and deliver multi-million-dollar revenue targets
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
• Secure high-value enterprise and government contracts
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
• P&L Ownership & Financial Performance
• Own full Profit & Loss (P&L) for INUA Nexus
• Drive revenue growth, margin expansion, and cost optimization
• Develop and manage annual budgets, forecasts, and financial plans
• Ensure sustainable and scalable business performance
• Global Service Delivery Excellence
• Oversee end-to-end service delivery operations across all GBS verticals
• Ensure SLA adherence, quality assurance, and client satisfaction
• Implement AI-driven delivery models and automation frameworks
• Drive continuous improvement in efficiency, productivity, and service quality
• Operational Scale & Infrastructure Development
• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
• Scale workforce from hundreds to thousands of employees
• Design and implement a standardized global GBS operating model
• Optimize resource allocation and operational efficiency
• Talent & Workforce Strategy
• Build and lead a high-performing, globally competitive workforce
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
• Champion impact sourcing and youth employment initiatives
• Develop leadership capability across all levels of the organization
• AI Integration & Innovation
• Embed AI and automation into all service delivery functions
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
• Governance, Risk & Compliance
• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
• Maintain audit-ready operations and enterprise-grade security practices
• Oversee risk management and regulatory compliance

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth and profitability (EBITDA)
• Enterprise client acquisition and retention
• Service delivery performance (SLA, NPS, quality metrics)
• Workforce growth and productivity
• Operational efficiency and cost optimization
• AI adoption and automation impact

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor’s degree in Business, Technology, or related field
• MBA or equivalent executive qualification (preferred)

Experience

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
• Experience with AI-enabled services or digital transformation (highly preferred)