Current Openings at INUA AI

KEY RESPONSIBILITIES

• Strategic Leadership & Business Growth
• Define and execute the global growth strategy for INUA Nexus (GBS)
• Own and deliver multi-million-dollar revenue targets
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
• Secure high-value enterprise and government contracts
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
• P&L Ownership & Financial Performance
• Own full Profit & Loss (P&L) for INUA Nexus
• Drive revenue growth, margin expansion, and cost optimization
• Develop and manage annual budgets, forecasts, and financial plans
• Ensure sustainable and scalable business performance
• Global Service Delivery Excellence
• Oversee end-to-end service delivery operations across all GBS verticals
• Ensure SLA adherence, quality assurance, and client satisfaction
• Implement AI-driven delivery models and automation frameworks
• Drive continuous improvement in efficiency, productivity, and service quality
• Operational Scale & Infrastructure Development
• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
• Scale workforce from hundreds to thousands of employees
• Design and implement a standardized global GBS operating model
• Optimize resource allocation and operational efficiency
• Talent & Workforce Strategy
• Build and lead a high-performing, globally competitive workforce
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
• Champion impact sourcing and youth employment initiatives
• Develop leadership capability across all levels of the organization
• AI Integration & Innovation
• Embed AI and automation into all service delivery functions
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
• Governance, Risk & Compliance
• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
• Maintain audit-ready operations and enterprise-grade security practices
• Oversee risk management and regulatory compliance

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth and profitability (EBITDA)
• Enterprise client acquisition and retention
• Service delivery performance (SLA, NPS, quality metrics)
• Workforce growth and productivity
• Operational efficiency and cost optimization
• AI adoption and automation impact

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor’s degree in Business, Technology, or related field
• MBA or equivalent executive qualification (preferred)

Experience

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
• Experience with AI-enabled services or digital transformation (highly preferred)

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INUA AI Group is seeking a visionary and results-driven Group Chief Growth Officer (GCGO) to lead and execute its global growth agendaThis is a C-suite role responsible for driving revenue growth, market expansion, and strategic partnerships across regional and international markets. The GCGO will play a critical role in positioning the organization as a leading force in the global digital and AI-driven economy.

Key Responsibilities

• Develop and execute a comprehensive growth strategy aligned with the company’s vision and long-term objectives
• Own and deliver revenue growth targets across multiple markets and sectors
• Identify and unlock new market opportunities, including regional and international expansion
• Build and lead high-performing teams across business development, partnerships, and commercial functions
• Establish and manage strategic partnerships with enterprises, governments, and global stakeholders
• Drive enterprise sales and deal structuring, including large-scale and high-value engagements
• Strengthen the company’s market positioning, brand presence, and competitive advantage
• Lead data-driven decision-making, including pipeline management, forecasting, and performance tracking
• Collaborate closely with executive leadership to align growth, operations, and innovation strategies
• Support investor engagement and contribute to strategic planning and corporate growth initiative

Key Requirements

• Minimum of 12–15 years’ experience in risk management, compliance, governance, or related leadership roles
• Proven track record of delivering significant revenue growth and market expansion
• Experience working with enterprise clients, government institutions, or international markets
• Strong background in technology, digital services, or innovation-driven industries
• Demonstrated ability to build and scale high-performing teams and partnerships
• Exceptional negotiation, communication, and stakeholder management skills
• Strong analytical mindset with the ability to drive data-informed strategies
• Ability to operate at a senior executive and board level

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• This is a C-suite leadership role responsible for safeguarding the organization’s integrity, ensuring regulatory alignment, and embedding a culture of risk-aware decision-making across all operations. The CRCO will serve as a key advisor to executive leadership and the board on matters of risk, compliance, ethics, and corporate governance.

Key Responsibilities

• Develop and lead the Group-wide risk and compliance strategy aligned with organizational objectives
• Establish and oversee enterprise risk management (ERM) frameworks, policies, and controls
• Ensure compliance with local and international regulatory requirements, industry standards, and best practices
• Design and implement governance structures that promote accountability, transparency, and ethical conduct
• Identify, assess, and mitigate strategic, operational, financial, regulatory, and technology risks
• Provide advisory to executive leadership and the board on risk exposure, compliance posture, and mitigation strategies
• Oversee internal controls, audits, and compliance monitoring systems
• Lead regulatory engagement and maintain relationships with regulators, auditors, and key stakeholders
• Drive a risk-aware culture through training, communication, and leadership engagement
• Support business growth by ensuring risk-informed decision-making and compliance alignment

Key Requirements

• Minimum of 12–15 years’ experience in risk management, compliance, governance, or related leadership roles
• Proven experience operating at a senior or executive level, ideally within technology, financial services, or regulated industries
• Strong understanding of enterprise risk management, regulatory compliance, and governance frameworks
• Experience engaging with regulators, auditors, and board-level stakeholders
• Demonstrated ability to design and implement risk and compliance frameworks at scale
• Knowledge of global standards and frameworks (e.g., ISO, SOC, GDPR or equivalent) is an added advantage
• Excellent analytical, decision-making, and problem-solving capabilities
• Strong leadership, communication, and stakeholder management skills