Marketing Intern at Kenya Network Information Centre (KENIC)

Internship Purpose
The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors 

You will: 

• Gain exposure in marketing.
• Make calls to Registrants and follow up on renewals.
• Resolve any immediate customer complaints/ inquiries.
• Keep a record of customer complaints on the Customer Complaint log.
• Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc. and escalate complex issues.
• Pro-actively cross-sell KeNIC products.
• Contribute towards growth of the customer retention rate.
• Support the marketing team in executing both digital and offline marketing activities.
• Participate in departmental meetings.
• Prepare weekly and monthly reports.
• Any other relevant work that may be assigned to the job holder from time to time.

Basic Requirements :

• A final year student or a recent graduate and a holder of a Degree in Marketing.
• Computer proficient with Microsoft Office.
• Basic digital marketing skills.
• Communication skills, Phone skills, interpersonal skills, problem solving skills
• Personable, presentable and articulate