Mechanic & Administrative Assistant Assessment Centre General Insurance, Kenya at Old Mutual Kenya

Introduction

Reporting to the Claims Manager, the job holder will maintain and handle all administration/ mechanical duties in the assessment centre as per the standards of service.

Minimum Requirements

• Decision Making,
• Telephone efficiency
• Client Focus
• Information & time Monitoring/Management
• Stakeholders management Commitment
• Team Orientation
• Initiating ActionTechnical Knowledge-Mechanical
• At least 1 years’ experience
• Mechanical related certificate/diploma.

Job Specification

• Manages daily operational (client service and or administrative) delivery within claims department assessment centre including status reports.
• To Inspect vehicles engine, mechanical/ electrical and other damages accurately
• Ensuring adequacy of stationery, refreshments in the assessment centre.
• Keep a record of all the vehicles that are received and released from the assessment centre
• Ensure all equipment are functioning correctly in the centre.
• Develops and maintains procedural documentation e.g. service provider documentation, signed SOPs and SLAs.  
• Test parts and systems to ensure that they are working properly where required.
• Follow a checklist to ensure that all critical parts are examined and recorded
• Disassemble and reassemble parts where required.
• Carry out vehicle minor stripping to enable assessor view all the damages.
• Explain to clients their motor problems and the repairs done on the vehicles
• Provides input to other areas i.e. client feedback/queries.
• Ensures scrap collected at the centre is properly disposed.