Medical and Health Science, Sales and Marketing Call Centre Agent at Hillside College

• Jobplus Medical and Health Science College are modern and progressive colleges delivering high quality education and training within the gateway of Eastlands on Jogoo road and in Utawala in the beautiful city of Kenya, Nairobi.

We are strictly looking for candidates who fulfill the following criteria:-

• STRICTLY Diploma holders in medical and Health Sciences.
• Be willing to meet a minimum number of outbound calls in a day
• Willing to earn Ksh 10,000 retainer with a commission of Ksh.1500 based on exceeding an enrollment of 10 students per month. Kindly note that the retainer is only unlocked by hitting the target and where one does not, it will be paid on prorata basis.

Responsibilities:

• Answer inbound calls in a timely and friendly manner.
• Evaluate and handle customer requests, inquiries, and complaints and provide relevant solutions.
• Respond to the needs of the customers and provide personalised services.
• Boost customer loyalty by offering an excellent customer experience over the phone.
• Provide information on the College’s products and services and generate interest in the offer.
• Upsell and cross-sell the college’s courses.
• Identify and escalate priority issues and report them to the Management on an hourly basis.
• Routing inbound calls to the appropriate resources when necessary.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of customer interactions, e.g., comments, inquiries, complaints, and actions taken.
• Communicate and coordinate with internal departments to enrich the customer experience.
• Complete call logs and reports.
• Manage and update customer database.
• Manage and follow up leads for conversion.

Qualifications

• Diploma in Medical and Health science related course from an accredited and recognised institution.
• At least one (1) year of work experience in customer service/Marketing or a similar role.
• Having worked in an academic institution will be an added advantage.
• Exceptional communication skills.
• Customer Service Skills.
• Problem-Solving Skills.
• Excellent operational abilities.