Member Service Officer at Institute of Certified Public Accountants of Kenya (ICPAK)

JOB GRADE 7: REF EHC/1641/2021

Duty Station: Mombasa, Coast Branch Office

The Institute of Certified Public Accountants of Kenya (ICPAK) is the professional organization for Certified Public Accountants in Kenya established in 1978 and draws its mandate from the Accountants Act No. 15 of 2008. Since then, ICPAK has been dedicated to development and regulation of the accountancy profession in Kenya so as to enhance its contribution and that of its members to national economic growth and development. In its endeavor on institutional strengthening, ICPAK is seeking to recruit dynamic, self-driven and results oriented individual to fit in a team that will propel it to a World Class Professional Accountancy Institute.

Job Summary:

The Member Services Officer main role shall be to coordinate member services in order to enhance delivery of the Institute’s flagship events and products.

Job Profile:

Reporting to Manager, Content Development the Member Services Officer shall perform the following duties and responsibilities:

Duties and Responsibilities:

1. Coordinate facilitative activities for effective delivery of the Institute’s flagship events in consultation with relevant head office departments.
2. Coordinate the logistics for successful CPD events which include; venues, sourcing for speakers, transport, conference materials and implementing internal controls around CPD events among others.
3. Assist in developing the branch CPD Calendar in consultation with the branch leadership and in liaison with the head office for effective delivery of the programmes.
4. Market the CPD events within the Branch regions to members and key stakeholders.
5. To liaise with the Customer Service and Marketing Manager through the Senior Manager Training and Development in the implementation of customer service and marketing plans for the Institute’s events
6. Identify and pursue business development opportunities for the Institute and its members and in liaison with the head office
7. To receive, compile and relay to the head office feedback on member services and specifically Training and Development matters
8. Prepare reports on events KPIs after every event

Person Profile:

Academic and Professional Qualifications

1. Possess a Bachelor’s of Commerce degree or any other business related degree from a recognized university
2. Relevant post graduate qualification, i.e. a diploma or certification course
3. CPA qualification and membership to a professional body will be an added advantage

Key Competencies:

1. Minimum 2 years working relevant experience in Customer Relations or events management.
2. Must be able to demonstrate good planning, organizing and coordinating skills
3. Must be computer literate
4. Excellent interpersonal, communication and report writing skills
5. Should be a self starter and go getter
6. The ability to work effectively under time pressure and constraints with minimum supervision
7. Drive for results and achievement
8. Candidates will be required to satisfy the requirements of Chapter six (6) of the Constitution of Kenya 2010 including:
   1. Certificate of good Conduct from the Directorate of Criminal Investigations (CID)
   2. Valid Tax Compliance Certificate from the Kenya revenue Authority (KRA)
   3. Clearance Certificate from the Higher Education Loans Board (HELB)
   4. Clearance for the Ethics and Anti-Corruption Commission (EACC)
   5. Clearance from the Credit Reference Bureau (CRB)