Membership Services Assistant at Kenya Institute of Supplies Management

Ref. MSA-001/2022

Job Summary:
Support the membership services, data entry and analysis to ensure accurate and timely processes and documentation of member information

KEY DUTIES AND RESPONSIBILITIES

• Respond to membership inquiries – Members, Licenses, Renewals, Upgrades, Corporate
• Receive and process membership registration applications
• Support processing renewals of Members, Licenses, Renewals, Upgrades Corporate Memberships
• Support online applicants’ applications in the institution’s management system 
• Support dispatch of membership cards and certificates through delivery and post 
• Maintain membership registers
• Create, profile members and database
• Update member database 
• Respond to emails related to registration and membership
• Document and records management - file membership documents
• Follow up on renewals and billings to ensure up to date status
• Upgrade member database of existing and deserving members by filtering and monitoring 
• contributions to the institute and CPD Points earned
• Secure information by completing data base backups
• Support membership activities – forums, recruitment drives
• Support development of membership resources/data
• Support membership and advocacy activities
• Support the regional activities
• Perform related duties as assigned

QUALIFICATION AND KNOWLEDGE

• Diploma in a related field

EXPERIENCE

• Minimum of one (1) year experience.

SKILLS/COMPETENCE

• Proficiency in the use of spreadsheet packages (MS-excel) and other MS office packages.
• Ability to meet deadlines with minimal supervision
• Excellent interpersonal, communication and Organizational skills
• Analytical skills and presentation skills
• Effective in proof reading
• High degree of initiative
• Have strong personal values and character, maintains confidentiality
• Dedicated and excellent team player
• In addition to the professional qualifications, successful candidates will be required to meet 
• the expectations of Chapter 6 on Leadership and Integrity and possess;
• Valid certificate of Good conduct
• Clearance certificate from the Ethics and Anti-Corruption Commission
• Certificate of compliance from the Higher Education Loans Board (HELB)
• A valid Kenya Revenue Authority (KRA) Tax Compliance clearance
• A valid certificate of clearance from the Credit Reference Bureau
• A relevant identification document
• Valid Membership Certificate from relevant Professional body