Merchandiser Team Lead at Orchid HR Outsourcing

Job Purpose

The Project Lead will be responsible for planning, coordinating, and overseeing the execution of the merchandising project to ensure delivery of client expectations, operational efficiency, and high-quality reporting. The role requires strong leadership, data analysis, reporting, and stakeholder management skills.

Key Responsibilities

Project Coordination & Execution

• Lead the day-to-day implementation of the merchandising project. 
• Ensure merchandisers strictly follow approved journey plans and service schedules. 
• Monitor field performance and ensure agreed service levels and KPIs are met. 
• Identify operational challenges and implement timely corrective actions. 

Team Leadership & Field Support

• Supervise and guide the merchandising team to achieve project objectives. 
• Conduct regular market visits and accompaniments to assess performance and provide coaching. 
• Ensure adherence to company policies, client standards, and project guidelines. 
• Drive team motivation, accountability, and performance improvement. 

Reporting & Data Analysis

• Prepare and share accurate daily, weekly, and monthly performance reports. 
• Analyse field data and convert insights into clear, actionable recommendations. 
• Maintain data integrity and ensure timely submission of reports. 

Client Management

• Present project reports, insights, and feedback to the client. 
• Maintain strong working relationships with key client stakeholders. 
• Address client queries, feedback, and escalations promptly and professionally.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field.
• Proven experience in project management or field operations management.
• Experience leading merchandising or field sales teams is required.
• Strong analytical and reporting skills.

Key Competencies

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong data analysis and reporting ability.
• Excellent presentation and communication skills.
• Leadership and team management capability.
• Strong organizational and planning skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making skills.

Working Conditions

• Frequent travel between retail outlets within the assigned territory.
• Work may involve lifting and arranging product displays.