Metering Electrician at Browns Plantations

The job holder will be responsible for handling customer inquiries and service requests related to electricity, including prepaid and post-paid metering, billing, token purchases, and power supply issues while ensuring meter functionality, system uptime, and timely resolution of technical issues affecting customers and operations.

KEY RESPONSIBILITIES

• Configure, commission, and maintain prepaid and postpaid meters.
• Investigate issues such as token failures, negative balances, billing errors, and high-consumption complaints.
• Ensure accurate meter data capture, synchronization, and reporting
• Conduct site visits to install, inspect, troubleshoot, and repair metering and electrical systems.
• Resolve faults related to meter communication (e.g., wiring and power supply.
• Perform preventive maintenance to minimize downtime and service interruptions.
• Continuously monitor system performance, uptime, and meter status (online/offline).
• Identify and report anomalies such as communication failures, abnormal consumption, or system errors.
• Respond to customer queries and complaints promptly and professionally.
• Educate customers on meter usage, token processes, and basic troubleshooting steps.
• Educate customers on Health, Safety & Compliance.
• Ensure all work is carried out in compliance with safety standards and company procedures.
• Report hazards, incidents, and near-misses promptly.
• Educate users on basic troubleshooting.
• Receive, log, and track incidents related to prepaid and postpaid metering systems.
• Provide first-line support for meter faults, billing discrepancies, and communication failures.
• Monitor system uptime, meter connectivity, and server performance.

REQUIREMENTS

• Diploma in Electrical Engineering, Electronics, or a related field. Computer literate
• At least 1 year experience in basic electrical/electronic principles and operations (Basic understanding of • meter communication technologies, vending systems and meter data management platforms)
• Strong troubleshooting, analytical, and communication skills.
• Ability to work under pressure with minimum supervision
• Must be a team player