MICE & F&B Coordinator at Accor

The MICE & F&B Coordinator provides comprehensive support to the Meetings, Incentives, Conferences, and Events (MICE) team while also assisting the Food & Beverage (F&B) department. The role ensures seamless event planning, client servicing, and coordination of banquet and dining experiences in alignment with hotel standards. This dual responsibility bridges event operations with F&B service delivery, supporting both client satisfaction and departmental efficiency.

MICE Cordination 

• Respond promptly to MICE inquiries and assist in creating tailored proposals, contracts, and quotations in line with brand standards.
• Prepare, manage, and distribute MICE documentation including Banquet Event Orders (BEOs), event lists, group resumes, and correspondence.
• Coordinate site inspections, client visits, and familiarization (FAM) trips to the hotel.
• Confirm event details with clients, ensuring every element aligns with their expectations and our operational capabilities.
• Serve as the liaison between clients and hotel departments, and be present on-site during key events to support flawless execution.
• Foster strong client relationships before, during, and after events, with the goal of securing repeat business and positive referrals.
• Organize logistics for each event, including accommodation blocks, meeting space, culinary arrangements, and technical support.
• Ensure all billing documentation, deposits, and credit applications are processed accurately and on time.
• Facilitate pre-conference briefings with clients and relevant departments to align all stakeholders.
• Maintain and update the MICE database (Opera) with accurate contact and booking information.

Food & Beverage Coordination

• Support the F&B team in preparing daily and weekly banquet and restaurant operational schedules based on confirmed events and guest bookings.
• Coordinate with chefs and service teams to ensure menu selections, dietary requests, and beverage orders are captured and executed accurately.
• Monitor setup of banquet halls, restaurants, and bars for MICE and non-MICE events, ensuring alignment with BEOs and service standards.
• Assist in tracking F&B inventory for events and liaise with purchasing to ensure timely availability of supplies.
• Act as a communication bridge between MICE, Banquets, and Culinary teams to guarantee smooth execution of group dining and banquet services.
• Support in capturing guest feedback on F&B services during and after events, escalating key insights to management.
• Contribute to departmental reporting by compiling post-event reviews, F&B revenue summaries, and service performance highlights.
• Provide administrative support to the F&B leadership team, including scheduling, minutes of meetings, and internal communication updates

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Events Management, Business Administration, or a related field.
• At least 2–3 years’ experience in a similar role within a hotel, conference center, or events environment, preferably in MICE, Sales, Banquets, or F&B coordination.
• Strong knowledge of banquet operations, conference services, and group business processes.
• Proficiency in Opera or similar hotel property management and event management systems.
• Excellent communication and interpersonal skills, with the ability to liaise professionally with clients and internal departments.
• Strong organizational and administrative skills, with attention to detail in preparing BEOs, contracts, proposals, and billing documentation.
• Ability to manage multiple events simultaneously and work under pressure in a fast-paced environment.
• Good understanding of food and beverage service standards, menu planning, and basic costing.
• Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Outlook).
• High level of professionalism, customer service orientation, and problem-solving ability.
• Flexibility to work extended hours, weekends, and be on-site during major events.