Mobile Alignment Services Manager at MSVL Group

Qualifications, Skills and Experience

• Diploma or Bachelor's degree in Business, Sales, Automotive Engineering or a related field.
• Minimum 3 years' experience in field team management or operations coordination.
• Proven track record in sales, customer engagement and closing service customers.
• Strong organisational and time-management skills with ability to manage multiple teams.
• Proficient with mobile apps and basic digital tools for reporting and communication.
• Developed key skills in commercial drive, team leadership, sales and business development, field operations coordination, customer relationship management, problem-solving, communication, and reporting.
• Possess technical knowledge of wheel alignment, suspension systems, and tyre wear patterns.
• Demonstrated ability to manage and enhance customer relationships and solve complex problems effectively.
• Valid class B driving licence.

Key Responsibilities

• Plan and assign daily schedules for 6 mobile alignment units and coordinate 12 field staff.
• Monitor deployment, attendance, team productivity and the target of 15 completed alignments per day.
• Coordinate mobile alignment operations, equipment utilization and daily reporting.
• Drive sales of wheel alignment services to tyre customers, fleet accounts and new clients.
• Develop new business opportunities and maintain strong customer relationships.
• Work with the Sales Director on revenue targets and sales pipeline progress.
• Present service proposals to fleet managers, transport managers and procurement officers.
• Ensure safety, service quality, customer satisfaction and accurate Budini system reporting.