Mobile Channels Manager at Equity Bank Kenya

Job Purpose:

Reporting to the Head of Mobile Banking, The Mobile Channels Manager is responsible for end to end management of development of services on the digital channels for the bank driving innovation, product enhancements and development. This includes managing all the Digital and Mobile commercial aspects for the bank touching on performance, UI/UX, look and feel, agile delivery, quality testing and availability of the channels. This role is also responsible for gathering and prioritizing product and customer requirements on the channels, defining the product vision, and working closely with technology development, business and other units and vendors to deliver winning products.

Job Responsibilities/ Accountabilities:

• Drive Digital/Mobile Banking across the rails on Move, Borrow, Save, Invest and Insure
• Develop growth strategy for Digital/Mobile Banking business by focusing on tailor made Products and services that meet every Bank spectrum on Public, Corporate, SME, Micro and Consumers
• Manage, Analyze and own performance of Digital/Mobile banking business by surpassing assigned targets 
• Co-ordinate and lead the Digital/Mobile Banking business and Products activities, activations, campaigns with Functional Units
• Participate in recruitment and training Digital/Mobile Banking customers during activations, shows, Media, Teams, Reviews and ad hocs
• Research market trends and provide latest information on Digital/Mobile Banking business
• Develop and manage relationships with existing and potential Digital/Mobile Banking customers.
• Develop and drive the growth of other Digital/Mobile Banking business related products and services especially Partnerships with Telcos and Fintechs
• Provide excellent Sales and customer service to all Digital/Mobile enquiries and potential customers.
• Seek customer feedback on bank products and services and cascading the information to Branch/Payments leadership

Qualifications

For the above position, the successful candidate should have the following:

• University degree preferably in a Communications, Project or IT -related field from a recognized institution.
• Professional qualifications will be added advantage especially PMO and Digital Marketing
• At least 5 years’ experience in Product and Project Development, Payments or Marketing with at least 3 years in a Management role.
• Sound understanding of Product life cycle and Planning
• Sound understanding of Digital and Future banking
• Excellent Communication and artistic skills.
• Experience in managing different and cross functional teams.