Mobile Loan Collection Officer at Family Bank Ltd

Job Purpose: 

• To ensure the effective and timely recovery of loans by engaging clients directly in the field, negotiating repayment  solutions, and minimizing non-performing loans (NPLs), in line with Family Bank's credit policy and customer service  standards. 

Key Responsibilities: 

• Negotiate for repayment with Mobile Loan debtors during Collection process through Tele-calling. 
• Keep call-logs of client responses, promises, follow-ups and case-closure reports 
• Monitor arrangements for payments from debtors. 
• Demand and enforce repayment of the bad debts. 
• Prepare, submit detailed and accurate reports from recovery assignments and make actionable business
• oriented recommendations to management. 
• Identify appropriate alternatives and make innovative initiatives to improve work efficiency 
• Managing effective relationships with internal and external customers. 
• Ensure effective communication to internal and external customers in writing (correspondence) on phone or in  person 
• Updating collections and recoveries manager on the progress of collection 
• Ensure full compliance on Credit Policy and Procedures 
• Response to queries relating to collections of mobile loans 
• Ensuring compliance with regulations and the Bank's policies and procedures 
• Any other official duties that may be allocated from time to time by management. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications 

• Holds a bachelor’s degree in business, Accounts, Finance or related field. 
• Professional Credit or Debt recovery qualifications a plus.  
• Have a minimum of one (1) year practical experience with proven result-oriented track record in recoveries.  
• Experience in banking & legal/Credit background is a plus. 
• Honest and with high integrity.