Mobile Money Technical Operations Lead at Comviva

Profile Summary: The candidate will be responsible for MFS Operations, Implementation, Client Interfacing and Escalation Management

Position Requirements :

• Holding a bachelor degree/ Master Degree in Tech preferable BE/BCA/B-Tech/MCA.
• Experience Required: 10 - 15 years
• Good understanding of System Administration (Linux & Windows) and Database (Oracle).
• Good Understanding of Database Performance Tuning, Database Security, Database Management and Data Maintenance.
• Working experience of protocol domains of Mobile Money Network/Environment is required, such as knowledge of mobile money protocols ISO, HTTP get/post, HTTPS as well as other known standard protocols like SMPP, Diameter, SNMP, SOAP etc.
• Understanding of Telecom & IP Networking fundamentals
• Knowledge of Mobile voucher solutions, IN Interface for Airtime top-up , to the Post-paid Billing system for bill payment & to KYC system for eligibility criteria.
• Good knowledge of service operations processes (at least 2+ years of experience on handling incidents, problems, changes, etc.).
• Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
• Working Knowledge of M-Commerce(Mobile Money, IN and Etop-up Systems)
• Experience and knowledge of banking application, mobile security and compliance is an added advantage for the candidate
• Excellent oral and written communication and interpersonal skills