Monitor CRM- Tana North at ACTED

Duties and Responsibilities

1. Liaise with communities, beneficiaries, local authorities and community leadership structures at field level;
2. Provide timely feedback to the program team, and Consortium Coordinator on sensitive issues, on complaints raised by the communities on project activities;
3. Contact beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
4. Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by field operational teams;
5. Undertake field visits and support the project teams on the beneficiary accountability and learning systems and solicit feedback from sample beneficiaries and other key stakeholders;
6. Map and assess community structures to ensure feedback is representative of all groups;
7. Compile monthly accountability reports and file all accountability and feedback documents;
8. Work closely with program teams to ensure all feedback is incorporated into the current approaches and future programs where possible;
9. Work closely with community mobilisation teams as when necessary as a technical advisor on matters related to beneficiary accountability;
10. Institutionalize and enhance accountability mechanisms within the project and the consortium as a whole;
11. Participate in accountability forums to represent the consortium; and
12. Perform other duties as assigned by the supervisor
13. **Protection mainstreaming-**Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).

Requirements

• Bachelor’s Degree in Social Science, Community Development or related field.
• Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
• Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
• Experience planning and delivering community engagement approaches, beneficiary communication, communication for development or accountability to communities
• Experience setting up and managing accountability to community systems i.e. feedback and complaints mechanisms;
• Experience working for humanitarian or development organisations, within the context of developing countries
• Proven commitment to accountable practices.
• Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
• Ability to work independently.
• Ability to speak and understand local language of the Tana North will be an asset.