Multilingual Customer Service at Calltronix Contact & Training Centre

REFNO: CSE-CC-001_09_2021

Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. The candidate should be multilingual have a clear and pleasant speaking voice and be very fluent in English combined with the one of the following languages.

• Luganda – Uganda
• Amharic – Ethiopia
• Twi -Ghana
• Swahili – (Coastal or Tanzania preferable)

Some of the responsibilities include: 

• Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints. 
• Refer unresolved customer grievances or special requests to designated departments for further investigation. 
• Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. 
• Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications. 

Desirable Skills & Qualifications: 

• Bachelors in PR/ Communication/ Marketing. 
• Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. 
• Great verbal and written communication skills as well as the ability to work in a team. 
• Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. 
• Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 
• 2+ years’ experience working in a contact center 
• A strong understanding of Contact Centre best practices 

Please note the candidate must possess valid immigration papers and work permit.