Network Account Manager at Thunes

Key responsiblities

• Manage live accounts and full sales cycle including generation of leads.
• Focus on best-in-class service delivery via Thunes partners in the region.
• Ensure methodical partner management rooted in KPIs.
• Leverage industry knowledge to craft thoughtful partnerships and product strategies with Network Partners, collaborating with business development and various stakeholders (including product, engineering, compliance, legal, and treasury).
• Gather inputs from and co-ordinates with internal stakeholders (including compliance, product, engineering, treasury) on creation and execution of partners strategy.
• Leverage significant industry experience to Thunes' internal teams.
• Attend Industry events and follow-up on source leads.
• Ensure all specific reports and records are completed within timeframe, including utilization of CRM tool with precision.
• Provide timely feedback to line manager about performance, account management status and planned strategy for the region.
• Ensure satisfaction amongst existing accounts to achieve positive account retention and contractual health.
• Initiate and maintain strong working relationship with colleagues to ease communication channels and facilitate resolutions of issues.

What we are looking for

• Bachelor’s degree minimum.
• Has at least 10+ years of partnerships and business development experience working with Financial Institutions, Mobile Wallet Providers, Banks and payments companies across the region.
• Should have experience collaborating with multiple stakeholders, including compliance, legal, solutions delivery, and treasury.
• Strong negotiator and ambitious on what Thunes should try to do with their network partners and how Thunes create value and differentiation.
• Operationally focused, with an ability to see a deal through to success, far beyond signing, collaborating with internal teams through execution by using planning, metrics, and organizational structures.
• Strong problem-solving skills, ability to prioritize and guide teams through competing demands and complex problems.
• Represents Thunes and the brand excellently.