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  • Posted: Feb 10, 2026
    Deadline: Feb 22, 2026
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  • HelpAge International (www.helpage.org) is the secretariat to the HelpAge Global Network, which brings together a wide range of organisations and individuals working to promote the rights and meet the needs of older women and men, nationally and/or internationally.
    Read more about this company

     

    Network Platform Consultant

    The consultant will:

    • Conduct a technical landscape review of community and network platforms.
    • Facilitate stakeholder workshops and interviews with staff, network members,
    • Healthy Ageing Platform members, supporting members and other relevant groups.
    • Produce a user needs analysis covering feature expectations, accessibility requirements, multilingual needs, low-bandwidth considerations and workflow preferences.
    • Review and map integration requirements with Microsoft 365, Teams, Salesforce, Mailchimp and other HelpAge tools.
    • Engage with at least three external peer networks (e.g, GNDR, WHO Knowledge Action Portal, START Network, HelpAge Knowledge Platform) for benchmarking and insights.
    • Assess data protection, governance, moderation and access needs in line with GDPR, and develop draft frameworks.
    • Develop a platform architecture blueprint, outlining recommended configurations and functional modules.
    • Ensure the Phase 2 scope and technical workplan are fit for purpose, including development requirements, user journeys, integrations, hosting, security and performance expectations.
    • Provide an implementation roadmap with milestones, dependencies and risk analysis.

    Phase 2: Development and Rollout

    Upon approval of Phase 1 deliverables, the consultant will:

    • Build the HelpAge Network Platform according tthe approved architecture and requirements. Priority areas include:
    • Single Sign-On
    • Integration with Microsoft 365, Teams, Salesforce and Mailchimp
    • Knowledge Hub and resource library
    • Conduct testing cycles, including user acceptance testing (UAT) with staff and network members.
    • Provide training materials, onboarding guides and platform documentation.
    • Support pilot testing, rollout and early adoption.
    • Ensure a sustainable handover, including maintenance expectations, technical manuals and a support setup for post-launch continuity.

    Qualifications and Experience

    The consultant/agency should have:

    • 5+ years’ experience in digital ecosystem scoping, user journeys and platform architecture.
    • Proven experience in designing, developing or implementing community or membership platforms, ideally for INGOs or international networks.
    • Expertise in platform configuration, user management, multilingual navigation and mobile-friendly design.
    • Strong technical knowledge of Salesforce integration (HelpAge Connect), Teams, APIs and Single Sign-On solutions.
    • Experience with live chat, discussion forums and content repositories, including moderation and access tiering

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    Method of Application

    Interested and qualified consultants are invited to submit their applications to jobs@helpage.org with the subject line: Consultancy – Network Platform. Applications close on Sunday, 22 February 2026.

    The application should include:

    • A technical proposal, proposal not exceeding 10 pages (excluding annexes), detailing the proposed approach, methodology for both phases and a roadmap
    • A financial proposal with detailed cost breakdown
    • A company/consultant profile, CVs and evidence of similar assignments • Proposed team composition

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