Nurse Navigator, Department of Haematology/Onclogy at Aga Khan University Hospital

Job Summary

The role is housed with the Hem-Onc Clinic at AKUHN and will involve the coordination of the patient’s journey from presentation to discharge from the clinic and any follow up thereafter.  The clinic has many stations (registration, billing, triage, DART, MD visit, chemo-unit, discharge desk etc).  Each station has its own responsible individual and it is like a “busy round about”. The role of the Navigator is to coordinate an efficient flow of patients through the various touch points in the clinic and being the “traffic cop at the round about”. The role requires assisting, facilitating, helping, cross covering – all the ensure the efficient flow of patient through the clinic visit and ensuring a positive patient experience.  The Navigator may also be involved in assisting patients in coordinating their post clinic visit care as needed. Overall, the Navigator is the faciliator in the Hem-Onc clinic who will help eliminate barriers to timely care, facilitate flow through system, facilitate interactions with relevant hospital services, increase patient and provider satisfaction and support the inter-professional cancer care team.

Responsibilities

• Assess patients upon initial encounter and periodically throughout navigation, matching unmet needs with appropriate services, referrals and support services e.g. providers, dietetics, social work, finance teams etc.
• Facilitate timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and promote continuity of care.
• Participate in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
• Act as a liaison and builds trusting relationships with patients, families, and caregivers through effective communica­tion and listening skills.
• Act as a liaison and build a trusting relationship with all of the operational touch points and staff in the He-Onc clinic and thus be the go-to person for any disruption to the smooth and efficient flow of the clinic and the patient experience.

Requirements

• RN from a recognized school of nursing or University.
• Current licensure with the Nursing Council of Kenya.
• Post Graduate Diploma in Oncology will be an added advantage.
• Certification in Basic Life Support (BLS).
• Minimum 4 years of clinical nursing experience in an acute care hospital, two of which must have been in oncology/chemotherapy unit.
• Demonstrated evidence-based knowledge of current practices in Oncology nursing.
• Experience in out-patient clinic operations.