Office Manager at Cepheid

Position Summary

• The EAC Office Manager plays a key role in the set-up and ongoing management of Cepheid’s first office location in East Africa. This function will oversee various admin and operational tasks and will work closely with multiple internal and external stakeholders to ensure that the daily operations run smoothly
• The EAC Office Manager also performs key Customer Service tasks (managing customer orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the commercial team) and maintains customer satisfaction at high level.

Essential Job Responsibilities

• Assist Management in the search of appropriate office space in Nairobi and lead the set-up of the office
• Facilities Management including phones, IT, building, equipment
• Responsibility for ensuring safety of employees working in the Nairobi office and ensuring office operations are compliant with all local and corporate EH&S legislation/procedures
• Procuring and organizing contracts for local services (eg: Mobile Phones, Insurance)
• New employee orientation into Cepheid Kenya
• Act as the link with the European Headquarters located in France and with other Danaher opcos who will host staff in the office
• Assist with contract management
• Assist with the set-up of the local ERP, in collaboration with the European team and the local Accounting firm
• Proactively and quickly resolve customers issues and enquiries, escalating to other relevant teams where required, maintaining a high level of customer satisfaction
• Process customer orders in compliance with company policies and standard operating procedures
• Manage customer returns and credit notes
• Support the commercial team by creating quotes and responding to various requests
• Maintain customer pricing (documentation and in the ERP)
• Maintain the customer and product master data within the ERP
• Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
• Act as the East Africa representative on European or global projects
• Embrace the Danaher and Cepheid core values, and ensure strict compliance to all company policies and Danaher code of conduct

Minimum Requirements

Education or Experience (in years):

• Minimum of 3 years’ experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
• Experience with ERP systems such as SAP and CRM systems such as Salesforce.com as well as MS Office products including Word, Excel, and Outlook

Knowledge And Skills

• Strong written and verbal communication skills
• Ability to communicate effectively in English. Other languages (Swahili, Amharic, French, Arabic) are a plus
• High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
• Strong focus on driving customer satisfaction
• Good problem solving and analytical skills.
• Demonstrating good judgment and initiative
• Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
• Able to operate in a fast-paced environment
• Should be an outgoing, positive, team player
• Strong sense of accountability

Other

• Travel minimum 5% –regional and some international travel is required.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here .