Officer – Business Application Support at Kenya Revenue Authority (KRA)

Job Summary.

The jobholder shall be responsible for providing general support and training the business systems users and documentation of business requirements.

Duties and responsibilities

• Implement the basic troubleshooting and resolution of technical issues related to business applications to minimise disruptions.
• Support end-users by answering questions, providing guidance, and helping them in the successful resolution of issues.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
• Provide basic training to system users and troubleshoot minor incidents and system issues.
• Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
• Provide general reports to stakeholders as per the service level agreement.
• Perform general duties and tasks as assigned by management

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognized institution
• One(1) year of relevant work experience.
• Proficiency in Computer Applications.

Technical competencies

• Certified Business Analysis Professional CBAP