Officer, CIC (Consultant, Customer Service) at Standard Bank Group December, 2024

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- Officer, CIC (Consultant, Customer Service) at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Dec 5, 2024

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...
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Officer, CIC (Consultant, Customer Service)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 - 7 years
- Location Nairobi
- Job Field Banking
Job Description
- To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network, subscriber billing, development). Be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address, and therefore can be the first point of escalation for clients and frontline staff.
Qualifications

Type of Qualification: Degree in Business Administration or equivalent
Field of Study: Not applicable
Experience Required
Client Coverage
Personal and Private Banking
5-7 years
- Experience in, Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management. Experience in telecommunications Support.
Additional Information

Behavioural Competencies:
- Checking Details
- Documenting Facts
- Embracing Change
- Following Procedures
- Generating Ideas
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Product Related Systems (Consumer Banking)
- Risk Management
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Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Officer, CIC (Consultant, Customer Service) at Standard Bank Group

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