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UNAIDS is leading the global effort to end AIDS as a public health threat by 2030 as part of the Sustainable Development Goals. Since the first cases of HIV were reported more than 35 years ago, 78 million people have become infected with HIV and 35 million have died from AIDS-related illnesses. Since it started operations in 1996, UNAIDS has led and insp...
Main tasks and Responsibilities of the Position:
The Technology and Services(TaS) division aligns learning strategies and coordinates delivery of all UNAIDS IT learning services, including user support at a first-level diagnosis and second level support. The Technology and Services division promotes IT literacy, optimizing utilization of systems and enhancing the performance of users.
Reporting to the Lead, ICT Operations, the incumbent has front line responsibility for managing the activities of the Global Service Desk (GSD) / First level support, with particular attention to the provision of end-user support and conference support. The Service Desk Coordinator advocates end-user support services to ensure effective delivery within the framework of organizational requirements. Specifically:
REQUIRED QUALIFICATIONS
Education:
Competencies:
Core competencies
Managerial competencies:
Experience:
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